Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
Paid training
Job Description
H-E-B is a renowned American supermarket chain headquartered in San Antonio, Texas. Established in 1905, it has grown to become one of the largest independently owned food retailers in the United States. Known for its commitment to quality, innovation, and customer service, H-E-B operates over 400 stores primarily in Texas and northern Mexico. The company emphasizes community involvement, sustainable practices, and employee growth, creating a supportive and dynamic work environment for its workforce, who are referred to as Partners. As a partner-owned company, H-E-B invests in its employees by offering career advancement opportunities, competitive salaries, and ownership stakes once eligibility... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in retail management
- Leadership experience managing multiple direct reports
- Completion of H-E-B School of Retail Management training
- SRS Certification
- Food Safety Certification
- Completion of department-specific training including forklift and power jack
- Proficiency in MS Office and H-E-B systems
- Strong customer service skills
- Excellent interpersonal and communication abilities
- Ability to work in a fast-paced retail environment
- Physical ability to lift 40 to 60 lbs regularly
- Capable of standing, walking, bending, reaching, kneeling, squatting, and maneuvering in high or precarious places
- Able to work extended hours including nights and weekends as needed
- Ability to maintain composure in high-stress situations
- Strong organizational and multitasking skills
Job Qualifications
- Completion of H-E-B School of Retail Management training
- Minimum 1 year of retail management experience
- Leadership experience with multiple direct reports
- SRS Certification
- Food Safety Certification
- Completion of required Department training including forklift and power jack operation
- Proficiency in MS Office software including Word and Excel
- Advanced customer service, interpersonal, and communication skills
- Strong analytical and problem-solving skills
- Excellent organization and planning abilities
- Ability to handle stressful situations and manage multiple priorities
- Ability to delegate, organize, and plan effectively
- Ability to maintain efficient operations and troubleshoot equipment malfunctions
- Ability to supervise, train, motivate, and cross-train staff
Job Duties
- Make employment-related and business decisions independently or by recommending decisions including hiring, promoting, disciplining, suspending, discharging, rewarding or resolving Partner-related matters
- Manage a large staff including interviewing, hiring, training, development, delivering on-time performance appraisals, providing feedback, scheduling, counseling, and terminating
- Assist overall Central Checkout Department operations and serve as manager during Store Director or Assistant Store Director absence
- Provide work direction, training, and feedback to Department Partners ensuring all standards are met
- Manage individual Partner productivity
- Convey a sense of urgency in handling Partner and Customer issues
- Coach, train, and develop Partners
- Manage Partner morale and retention
- Write and administer documentation effectively
- Manage Central Checkout activity and administer Department standards fairly and consistently
- Research and analyze process breakdowns and work with Partners to identify and solve problems
- Train SORM and SORL trainees
- Build relationships with customers and enhance customer service through Partners
- Perform duties of Hourly Manager
- Periodically perform duties of all Service Partners
- Achieve sales goals, prepare projections and forecasts, review financial tracking, address performance opportunities and budget discrepancies
- Promote Corporate and Store events through planning and merchandising
- Ensure compliance with government and company regulations on product freshness, safety, refrigeration, and sanitation
- Maintain safety and sanitation of equipment and Department
- Maintain sanitation standards throughout the work area
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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