Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,957.00 - $47,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Vision Insurance
Employee assistance program
Job Description
The Family Independence Administration (FIA), operating under the Human Resources Administration/Department of Social Services, is committed to providing essential social services and economic assistance to individuals and families in need. Located in the Bronx, New York, the FIA offers a comprehensive range of programs including temporary cash assistance, Supplemental Nutrition Assistance Program (SNAP), childcare support, eviction prevention services, adult protective services, job training, employment assistance, domestic violence support, and child support enforcement. Their mission is to guide beneficiaries towards self-sufficiency by offering diverse and critical services that address their immediate needs and help improve their long-term wellbeing.
The FIA's... Show More
The FIA's... Show More
Job Requirements
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
- one year of satisfactory clerical experience
- keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
Job Qualifications
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
- one year of satisfactory clerical experience
- familiarity with keyboard with the ability to type at a minimum of 100 key strokes (20 words) per minute
Job Duties
- Receive and direct customers to the appropriate unit within the Model Office by providing visitors with information where possible
- ask the reason for the visit and document the arrival and arrival time of the customer
- access the appointment log and review the scheduled appointments using the filter options in the Front Door Electronic Reception System (FRED) to determine if individual has an appointment
- perform a case search in the Front Door Electronic Reception System (FRED)
- issue numbered and color-coded tickets according to the visitor policy utilizing the Front Door Electronic Reception System (FRED), issue children's corner passes to parents/guardians accompanied by appropriately aged children
- direct individuals to the appropriate floor for case management or food stamp reception area
- review appointment letters, court papers or other documents presented
- batch received materials by applying codes from appropriate coding sheet by category, in order to prepare materials for filing or other processing needs
- explain the types of services available in the Model Office at all times
- determine whether customers have an emergency in order to provide quick service and complaint resolution expeditiously
- assign appropriate pass/ticket to enter designated area, enlightens the customers the location and color associated with each service area
- hand out appropriate Public Assistance, Medicaid and Food Stamps Application Kits to individuals applying for benefits
- review and respond to applicant's questions
- assist participants in accessing information regarding the status of their cases or seeking walk-in assistance with employment, domestic violence, or other issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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