Front Desk/Host

Skokie, IL, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

Free games

Job Description

Dave & Buster's is a leading entertainment and dining establishment known for combining a vibrant arcade experience with delicious food and beverages. As a unique entertainment venue, Dave & Buster's offers an exciting environment where guests can enjoy a variety of games, dine in style, and celebrate special occasions. This dynamic company thrives on creating unforgettable experiences for families, friends, and groups seeking fun and memorable outings. With multiple locations nationwide, Dave & Buster's is recognized for providing a safe, engaging, and enjoyable atmosphere backed by a team-oriented culture that values enthusiasm and customer service excellence.

The Front ... Show More

Job Requirements

Must be at least 16 years of age
Ability to work days, nights, and/or weekends as required
Ability to work in noisy, fast paced environment with distracting conditions
Ability to read and write handwritten notes
Ability to lift and carry up to 30 pounds
Ability to move about facility and stand for long periods of time
Ability to walk or stand 100% of shift
Ability to reach, bend, and stoop frequently

Job Qualifications

Must be at least 16 years of age
Restaurant, retail, or cashier experience preferred but not required
Must be able to communicate effectively with multiple guests
Must demonstrate ability to read and communicate in English
Must be skilled at calmly responding to dissatisfied guests
Must be friendly and able to smile frequently
Must be dressed in accordance with dress guidelines and maintain a neat, clean, and professional appearance

Job Duties

Delivers an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
Acts as ambassador to the building, greeting guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action
Bids farewell to guests leaving, ensures everything was satisfactory and invites guests to return
Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc
Reviews the cleanliness and organization of the front desk and host station
Ensures all menus are stocked and properly cleaned and maintained
Checks for restocking of necessary supplies
Brings all areas up to standard
Discusses problem areas with manager
Conducts merchandise inventory during and after shift, if applicable
Maintains a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity and efficiency/effectiveness
Notifies manager of any guest that is perceived to be unhappy
Assists other team members as needed or as business dictates
Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary
Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas
Manages flow from the front doors, efficiently helping guests with needs and directing as needed
Manages wait times and communicates information as needed to guests, team members, and managers
Delivers silverware as guests are seated
Makes timely and accurate calculations of bill transactions
Greets and assists guests efficiently and with a smile while processing transactions
Is responsible for the reconciliation of any monies from their banks
Completes “To Go” order transactions for guests and ensures accuracy
Sells merchandise from the front desk, if applicable
Must be friendly and able to smile frequently
Must be able to communicate effectively with multiple guests while generating enthusiasm for Dave & Buster's
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times
Must demonstrate ability to read and communicate in English
Must be able to articulate clear greetings, requests for assistance, and farewells to guests
Must be skilled at calmly responding to dissatisfied guests and calling issues to manager's attention
Must be at least 16 years of age

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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