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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.50
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
long term disability
Life insurance
401(k) retirement plan
vacation
Sick Time
team discounts
Job Description
Our renowned hotel, part of a respected hospitality group, is dedicated to delivering exceptional guest experiences. Situated in a prime location, the property combines comfort, excellent amenities, and outstanding service to ensure every visitor enjoys a memorable stay. The hotel caters to a diverse clientele including business travelers, families, and tourists, offering a variety of accommodations and services designed to meet their needs. As a full-service hotel, it features guest rooms equipped with modern conveniences, on-site dining options, event spaces, and recreational facilities, all managed by a team committed to high standards of hospitality and customer satisfaction.
We are curr... Show More
We are curr... Show More
Job Requirements
- High school graduate or equivalent
- Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions
- Interpersonal skills including verbal and written communication with the ability to interact with a variety of personalities
- Guest service skills with a proactive approach to problem solving and building a positive reputation for the hotel
- Must speak, read, write, and understand English
- Bilingual skills a plus
- Previous hotel-related experience desired
- Availability on weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous hotel-related experience desired
- Strong interpersonal skills including verbal and written communication
- Proactive problem-solving and guest service skills
- Ability to speak, read, write, and understand English
- Bilingual skills a plus
- Professional appearance and demeanor
Job Duties
- Handle requests and transactions of hotel guests
- Serve as the main point of contact for all guest requests and needs
- Exhibit courteous hospitality at all times to guests and associates
- Be proactive in offering additional services and informing guests of hotel facilities and local attractions
- Administer hotel guest payment policies
- Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management
- Post all charges to guest account
- Maintain hotel key security system
- Oversee safe deposit boxes for guests
- Verify credit cards and balance bank at the end of the shift
- Run and verify availability report at the beginning of the shift
- Update report as needed
- Review communications log at the beginning of the shift
- Know and follow the hotel’s emergency procedures in the event of an actual emergency
- Notify appropriate supervisor immediately of any problem with rooms
- Check in and check out should be as expeditious as possible
- Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail
- Prompt distribution and notification to guests of mail
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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