Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.25
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
Professional development opportunities
Employee Discounts
Work environment
team-oriented culture
career growth
Job Description
The hiring establishment is a reputable hotel committed to providing exceptional guest experiences through superior customer service and hospitality excellence. As a cornerstone of the hospitality industry, this hotel prides itself on delivering a welcoming environment where guests feel valued from the moment they arrive. The property boasts comfortable accommodations, a wide range of amenities, and a dedicated staff that upholds the highest standards of service and professionalism. With a focus on creating memorable stays, the hotel continuously invests in staff training and operational improvements to ensure guest satisfaction and loyalty.
The Front Desk Agent position is an integra... Show More
The Front Desk Agent position is an integra... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a front desk, reception, or customer service role desirable
- Strong communication, problem-solving, and interpersonal skills
- Proficiency with computers and reservation/property management systems
- Ability to remain calm and professional under pressure
- Flexible schedule availability including evenings, weekends, and holidays
- Some locations may require a driver's license and insurability to operate company vehicles
- Bilingual skills are a plus
Job Qualifications
- High school diploma or equivalent
- Hospitality or customer service training preferred
- Previous experience in a front desk, reception, or customer service role desirable
- Strong communication, problem-solving, and interpersonal skills
- Proficiency with computers and reservation/property management systems (PMS experience a plus)
- Ability to remain calm and professional under pressure
- Flexible schedule availability including evenings, weekends, and holidays
- Some locations may require a driver's license and insurability to operate company vehicles
- Bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Perform accurate check-in and check-out procedures
- Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- Secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system
- Resolve guest complaints promptly and effectively, escalating issues when necessary
- Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- Maintain lobby and front desk area cleanliness and organization
- Follow security procedures, monitor guest access, and report any suspicious activity
- Assist with reservations, cancellations, and modifications
- Promote hotel services and amenities to enhance guest satisfaction
- Some properties may require driving hotel shuttle or guest cars to support valet service
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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