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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $17.00 - $20.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Professional development opportunities
flexible scheduling
Job Description
New York Sports Club (NYSC) and its family of brands are renowned fitness club brands with multiple locations across the Northeast. As a local neighborhood gym, NYSC is committed to enhancing the health and wellness of its members by offering innovative programming, expertly trained staff, and a strong community atmosphere. The company prides itself on its mission to "Improve Lives Through Fitness" and consistently delivers a fitness experience characterized by positive changes and meaningful personal connections. As an established brand in the fitness industry, NYSC continually models integrity, pride, and its core values to provide unparalleled service to its members... Show More
Job Requirements
- 2-3 years of face-to-face customer service experience
- at least 1 year of supervisory experience in a fitness, hospitality, or retail environment
- child and adult AED/CPR certified
- ability to learn and maximize POS, timekeeping, and membership systems
- comfortable leading outreach and referral activities
- successful track record working in a team-oriented environment
- ability to handle challenging member issues with patience, tact, and professionalism
- a sense of urgency regarding customer service and sales results
- demonstrated communication and interpersonal skills
- highly organized with detail-orientation and proven follow-up skills
- ability to work independently, prioritize responsibilities and multitask with appropriate urgency
- prolonged periods of standing at the Welcome Desk and working on a computer
- physical ability to lift up to 20 pounds with or without reasonable accommodations, walk all club areas, climb stairs where applicable, and bend and lift (e.g., picking up towels, restacking weights, moving equipment)
- willingness to work scheduled weekend shifts starting 15 minutes before opening or after closing for facility walkthroughs
Job Qualifications
- 2-3 years of face-to-face customer service experience
- at least 1 year of supervisory experience in a fitness, hospitality, or retail environment
- Child and Adult AED/CPR certified
- ability to learn and maximize POS, timekeeping, and membership systems
- comfortable leading outreach and referral activities
- successful track record working in a team-oriented environment
- ability to handle challenging member issues with patience, tact, and professionalism
- a sense of urgency about customer service and sales results
- demonstrated communication and interpersonal skills
- highly organized with detail-orientation and proven follow-up skills
- ability to work independently, prioritize responsibilities and multitask with urgency
Job Duties
- Promote, maintain, and protect the customer experience by developing Service and Sales Representatives to be solution-oriented
- engage with and build genuine connections with all members and guests to foster interest and drive membership sales through referrals
- ensure prompt response time to member feedback and escalate issues as necessary
- navigate basic questions about membership, services, and billing inquiries
- hold yourself and the Service and Sales Representative team accountable to high standards of operational excellence
- assist in supporting and assessing Sales Representative performance and development by providing ongoing constructive feedback
- have courageous conversations with team members according to company policy
- exhibit ability to lead and inspire cooperation and influence behavior
- support onboarding new Sales Representatives using proper immersion plans
- create an open environment empowering employees to ask questions and progress along their learning journey
- assist General Manager in administrative tasks including billing calls and appointment confirmations
- perform system transactions related to enrolling new members and explaining membership options
- maintain clean Welcome Desk and friendly customer experience
- partner with management to address incidents, maintenance, or equipment issues
- review and adhere to all NYSC policies and procedures
- maintain awareness for loss prevention matters
- be a hands-on supervisor leading by example
- be available to address questions and concerns from Sales Representatives
- efficiently handle member service tasks such as creating online accounts, updating credit cards, collecting past due balances, freezing or cancelling memberships, and managing class reservations
- communicate professionally with club team, corporate personnel, members, and guests
- communicate new promotions and services at point of contact
- contact prospective members through call drives
- exhibit full knowledge of all club offerings and services
- educate Sales Representatives on brand principles
- work to resolve issues affecting service, efficiency, and productivity
- resolve customer complaints with timely solutions
- partner with management to remove barriers that hinder results
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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