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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
fitness center access
Job Description
Gold's Gym is a globally recognized fitness center brand known for its commitment to helping individuals achieve their health and wellness goals in a motivating and supportive environment. With numerous locations worldwide, Gold's Gym offers a variety of fitness services including state-of-the-art workout equipment, group exercise classes, personal training, and wellness programs designed to cater to all fitness levels. The gym prides itself on creating a welcoming atmosphere for members and guests, fostering a community centered around health, fitness, and personal growth. As a leader in the fitness industry, Gold's Gym continuously invests in modern facilities and highly trained staff... Show More
Job Requirements
- High school diploma or equivalent
- Excellent customer service skills are required
- Organized, structured, and friendly coupled with a passion for fitness
- Requires good communication skills, both verbal and written
- Understanding of basic cash processing procedures
- Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club
- Ability to multi-task
- Must be able to work a flexible work schedule to include holidays and weekends
- Must be able to bend, squat, and lift upwards of 50lbs repeatedly and stand for extended periods of time
- Comply with all Gold's Gym policies and procedures
Job Qualifications
- High school diploma or equivalent
- Excellent customer service skills
- Organized, structured, and friendly coupled with a passion for fitness
- Good communication skills, both verbal and written
- Understanding of basic cash processing procedures
- Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club
- Ability to multi-task
Job Duties
- Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym
- Provide security and control to the front door and retail area of the facility
- Personally check each member into the gym using the proper check-in procedures
- Monitor check-ins to identify delinquent accounts and notify Gym Management
- Register all guests into the gym using proper registration procedures
- Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner
- Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
- Respond immediately to member requests, inquiries, and concerns
- Maintain neat appearance and wear proper uniform attire with nametag while on duty
- Distribute keys, towels and other materials as needed
- Process retail and concession sales
- Help maintain a fully stocked cooler and retail inventory
- Attend all staff meetings as directed
- Clean and maintain the front desk area according to company standards
- Log all maintenance concerns that are reported
- Follow and report any safety concerns
- Notify management of any gym or member incidents that require incident reports
- Work when scheduled and adhere to company attendance policies
- Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs
- Assist in membership sales (kiosk or computer) and signing up members
- Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions
- Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements)
- Assist with receiving orders and checking in retail and concession products
- Assist members with registering and checking in for classes via app
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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