Front Desk Team Member - Brownsville

Brownsville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Paid holidays

Fitness membership

Job Description

Gold's Gym is a renowned fitness company known globally for its commitment to health, wellness, and fitness excellence. Established as a leading gym chain, Gold's Gym offers state-of-the-art fitness facilities, expert training, and a community-driven environment, designed to help members achieve their personal fitness goals. The brand prides itself on fostering a supportive atmosphere where both staff and members can thrive in their health journeys. Gold's Gym continues to set the standard in the fitness industry with its blend of innovative fitness programs, high-quality amenities, and exceptional customer service.

The Front Desk Team Member at Gold's Gym plays a... Show More

Job Requirements

High school diploma or equivalent
Excellent customer service skills
Organized, structured, and friendly coupled with a passion for fitness
Requires good communication skills, both verbal and written
Understanding of basic cash processing procedures
Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club
Ability to multi-task
Must be able to work a flexible work schedule to include holidays and weekends
Must be able to bend, squat, and lift upwards of 50lbs repeatedly and stand for extended periods of time
Comply with all Gold's Gym policies and procedures

Job Qualifications

High school diploma or equivalent
Excellent customer service skills
Organized and structured with a friendly attitude
Passion for fitness
Good verbal and written communication skills
Proficient in using POS and CRM systems or other relevant computer programs
Ability to multi-task

Job Duties

Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym
Provide security and control to the front door and retail area of the facility
Personally check each member into the gym using the proper check-in procedures
Monitor check-ins to identify delinquent accounts and notify gym management
Register all guests into the gym using proper registration procedures
Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner
Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
Respond immediately to member requests, inquiries, and concerns
Maintain neat appearance and wear proper uniform attire with nametag while on duty
Distribute keys, towels and other materials as needed
Process retail and concession sales
Help maintain a fully stocked cooler and retail inventory
Attend all staff meetings as directed
Clean and maintain the front desk area according to company standards
Log all maintenance concerns that are reported
Follow and report any safety concerns
Notify management of any gym or member incidents that require incident reports
Work when scheduled and adhere to company attendance policies
Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs
Assist in membership sales (kiosk or computer) and signing up members
Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions
Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements)
Assist with receiving orders and checking in retail and concession products
Assist members with registering and checking in for classes via app
Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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