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Front Desk Team Member

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts

Job Description

Gold's Gym is a globally recognized leader in the fitness industry, known for its state-of-the-art facilities and commitment to helping members achieve their health and wellness goals. Established over five decades ago, Gold's Gym has grown into a prominent fitness brand with numerous locations worldwide, offering a wide range of equipment, group exercise classes, personal training services, and wellness programs tailored to diverse fitness levels and lifestyles. The gym fosters a supportive community environment that encourages members to stay motivated and committed to their fitness journeys while enjoying a motivating and safe atmosphere. With a focus on innovation and member... Show More

Job Requirements

  • High school diploma or equivalent
  • Excellent customer service skills
  • Organized, structured, and friendly coupled with a passion for fitness
  • Requires good communication skills, both verbal and written
  • Understanding of basic cash processing procedures
  • Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club
  • Ability to multi-task
  • Must be able to work a flexible work schedule to include holidays and weekends
  • Must be able to bend, squat, and lift upwards of 50lbs repeatedly and stand for extended periods of time
  • Comply with all Gold's Gym policies and procedures

Job Qualifications

  • High school diploma or equivalent
  • Excellent customer service skills
  • Organized, structured, and friendly with a passion for fitness
  • Good communication skills, both verbal and written
  • Understanding of basic cash processing procedures
  • Ability to proficiently use POS and CRM systems
  • Ability to multi-task
  • Flexible availability including holidays and weekends

Job Duties

  • Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym
  • Provide security and control to the front door and retail area of the facility
  • Personally check each member into the gym using the proper check-in procedures
  • Monitor check-ins to identify delinquent accounts and notify Gym Management
  • Register all guests into the gym using proper registration procedures
  • Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner
  • Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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