Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $26.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive salary
Health Insurance
Paid Time Off
Dental Insurance
Flexible Schedule
Employee assistance program
Professional development opportunities
Job Description
FTOC is a multispecialty healthcare organization located in Westminster, CA, dedicated to providing exceptional radiology and medical imaging services to its community. Known for its commitment to patient-centered care, FTOC integrates advanced diagnostic technologies with compassionate service to ensure a seamless healthcare experience. Serving a diverse patient base, FTOC values efficient and welcoming support to facilitate the medical examination process while maintaining the highest standards of confidentiality and professionalism. With a focus on quality healthcare delivery, FTOC aims to uphold its core values in every aspect of patient interaction, making it a trusted provider in the region.
The Front... Show More
The Front... Show More
Job Requirements
- Fluently bilingual in Spanish
- High energy and enthusiastic personality
- Computer literate
- Willingness to work on Saturdays
- Minimum 1 year of medical or healthcare office receptionist experience
- Knowledge of medical terminology
- Ability to sit for extended periods
- Ability to occasionally lift and/or move up to 25 pounds
- Must be on-site for scheduled shifts
Job Qualifications
- Fluently bilingual in Spanish
- High energy and enthusiastic personality
- Computer literate
- 1 year of medical or healthcare office receptionist experience
- Knowledge of medical terminology
- Strong customer service skills
- Ability to work Saturdays
- Excellent communication skills
Job Duties
- Answer incoming calls and provide excellent customer service in accordance with FTOC customer service standards
- Schedule imaging exams and procedures across all radiology modalities based on physician orders
- Verify insurance eligibility, benefits, and authorization requirements prior to scheduling and/or patient arrival
- Confirm and update patient demographics, ensuring accurate patient identification and documentation
- Inform patients of financial obligations such as co-pays, deductibles, and outstanding balances
- collect payments at check-in and issue receipts
- Prepare all required paperwork for diagnostic exams, including imaging orders, lab results, insurance documentation, and authorizations
- Maintain and update patient information in the EMR/PACS, including scanning, uploading, and accurately documenting exam-related details
- Ensure strict adherence to HIPAA regulations by protecting patient confidentiality and securing all workstations and medical records
- Facilitate the distribution of imaging reports and records to referring providers in accordance with HIPAA guidelines
- Assist with the processing of medical records requests, including subpoenas
- Maintain a clean, organized, and professional workstation and contribute to a safe and compliant work environment
- Participate in departmental quality improvement initiatives and follow all established policies and procedures
- Perform standard front office functions, including check-in/check-out processes and completion of Start-of-Day and End-of-Day payment procedures with assigned team members
- Rotate through different radiology suites and weekend schedules as assigned by management
- Maintain required certifications and training in accordance with departmental and organizational standards
- Perform other administrative or operational duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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