Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Opportunity for advancement
Complimentary Pet Day Camp
30 days of complimentary pet boarding
on-demand pay with DailyPay
discounted Veterinary Care
Fitness Reimbursement
Paid Time Off
401(k) Savings Plan with Company Match
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
Job Description
Pet Paradise is a premier full-service pet care destination dedicated to providing pet parents with comprehensive and premium care services designed to ensure their furry family members live the happiest, healthiest, and longest lives possible. With a strong presence across ten states and over 60 locations either operational or in development, Pet Paradise has built a reputation for excellence in the pet care industry. Their offerings include resort-style day camp and playcare, professional grooming services, low-stress and high-quality veterinary care, and overnight boarding that feels like a home away from home, all conveniently located under one roof. Pet Paradise's commitment... Show More
Job Requirements
- High school diploma or GED
- One to two years related experience and/or training
- Equivalent combination of education and experience
- Ability to perform considerable physical labor involving pet handling and maintenance
- Comfortable working with dogs of all sizes and lifting up to 60 lbs
- Strong communication and interpersonal skills
- Flexibility to work varied schedules including holidays and weekends
- Valid driver's license
- Ability to pass a criminal background check
Job Qualifications
- This position requires a considerable amount of physical labor including pet handling, walking, cleaning, and maintenance of the suites
- Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
- Prior supervisory experience highly preferred
- Strong organizational, cash management, and sales skills
- Comfortable leading by example including 'hands-on' task management
- Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
- Exceptional communication and interpersonal skills
- Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
- Valid driver's license and ability to pass criminal background check
Job Duties
- Providing direct supervision of front desk associates including leading, training, and coaching associates based on company standards, policies, and guidelines
- Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
- Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
- Assisting with front desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
- Responsible for assisting new and existing team members in completing their required LMS courses and training guides
- Performing additional duties as required by the management team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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