Front Desk Supervisor-The Opus, Westchester
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $26.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
401K Matching
flexible schedule
Tuition Assistance
Employee Discounts
Paid Time Off
wellness programs
Job Description
Crescent Hotels & Resorts is a renowned hospitality company committed to delivering exceptional guest experiences through a dedicated and passionate team of hospitality professionals. With a strong presence across multiple states in North America, Crescent Hotels & Resorts is known for cultivating a workplace culture where associates feel valued, respected, and encouraged to bring their true selves to work every day. The company prides itself on investing in the health, wellness, and professional development of its associates, offering comprehensive benefit plans, best-in-class learning and development opportunities, and exclusive travel discounts. Crescent Hotels & Resorts creates an environment that celebrates diversity,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service roles
- Strong leadership and team management skills
- Excellent verbal and written communication
- Ability to operate front desk computer systems
- Flexibility to work shifts including days, evenings, and weekends
- Ability to stand and move for extended periods
- Commitment to delivering outstanding guest service
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or front desk roles preferred
- Strong leadership and interpersonal skills
- Excellent communication abilities
- Proven customer service orientation
- Ability to handle stressful situations with professionalism
- Basic computer proficiency
- Flexibility to work various shifts including weekends and holidays
Job Duties
- Provide guidance and leadership to Guest Service associates
- Ensure consistent quality customer service is delivered
- Greet guests immediately with a friendly and sincere welcome
- Listen to and understand guest requests
- Complete the registration process accurately by inputting and retrieving information
- Confirm guest details including number of guests and room rate
- Promote Crescent and brand specific marketing programs
- Select rooms according to guest needs
- Code electronic keys and distribute welcome folders
- Close out guest accounts during checkout
- Negotiate compromises in cases of guest dissatisfaction
- Stand and move continuously throughout the front office area
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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