Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Uniform allowance
Job Description
The Loom Hotel, Autograph Collection, is a distinguished boutique hotel located in the heart of Providence, Rhode Island. Celebrated for its deep connection to the city's rich textile heritage, The Loom Hotel seamlessly blends history, creativity, and luxury hospitality to provide guests with an unparalleled experience. This unique establishment offers thoughtfully designed accommodations, elegant spaces, and a vibrant social atmosphere where local culture and modern amenities are harmoniously interwoven. Whether visitors come for business or leisure, they find themselves immersed in an environment that reflects Providence’s historical significance while providing contemporary comforts and exceptional service.
At The Loom Hotel,... Show More
At The Loom Hotel,... Show More
Job Requirements
- High school diploma or equivalent
- Previous front desk and customer service experience
- Ability to stand for long periods
- Strong customer service orientation
- Ability to communicate effectively in English
- Basic computer skills
- Knowledge of accounting and cash handling
- Ability to work in a fast paced environment
- Maintain professional appearance and grooming standards
- Ability to maintain confidentiality
- Ability to handle multiple tasks simultaneously
Job Qualifications
- Previous front desk and customer service experience
- Strong customer relation skills
- Ability to communicate clearly and pleasantly in English verbally and in writing
- Knowledge of computer keyboard and printer operation
- Basic accounting and cashier experience
- Ability to supervise front desk staff
- Professional appearance and mannerism
- Ability to work under pressure and multitask
- Knowledge of hotel facilities and features
- Excellent attendance and punctuality
Job Duties
- Greet guests and visitors in a friendly and professional manner
- Register guests efficiently and pleasantly
- Set up accurate guest accounts according to preferences
- Accommodate room changes expediently
- Maintain high knowledge of hotel services, rates, amenities, and local attractions
- Train and develop front desk agents
- Resolve guest issues and respond to special requests
- Settle guest accounts and handle payments following accounting procedures
- Ensure proper key control and security measures
- Participate in safety and security training
- Work cooperatively with other hotel staff
- Communicate guest information to relevant departments
- Handle lost and found items
- Report maintenance and safety issues
- Perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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