Front Desk Supervisor ("Supervisor/a de Recepcion")

Vancouver, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $41,379.26 - $47,257.00

Benefits

competitive salary

Health Insurance

Paid Time Off

retirement savings plan

Employee training and development

Employee Discounts

supportive work environment

Job Description

Azul Hospitality is a well-established company in the hospitality industry known for delivering exceptional guest experiences through professional and effective hotel management. As a leading hotel management service, Azul Hospitality operates a range of properties that emphasize quality service, operational excellence, and guest satisfaction. Their commitment to hospitality standards and employee development makes them a sought-after employer within the hotel sector.

The Front Desk Supervisor role at Azul Hospitality is an integral position that supports the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. This position ensures that the operations mee... Show More

Job Requirements

High school diploma or equivalent
Prior front desk experience required
One to three years experience in supervisory role preferred
Knowledge of loyalty programs, brand standards and hospitality systems preferred
Ability to stand and mobilize for up to four hours
Ability to lift up to 45 lbs and maneuver equipment up to 250 lbs
Must speak, read, write and understand the primary workplace language
Must maintain neat and well-groomed appearance
Regular attendance and compliance with company policies
Able to perform physical tasks including bending, stooping, squatting and stretching
Ability to operate office equipment including computers and multi-line phones
Ability to handle guest service conflicts with patience, tact and diplomacy

Job Qualifications

High school diploma or equivalent
Prior front desk experience
Supervisory experience preferred
Knowledge of loyalty programs and hospitality brand standards
Proficient in communication verbal, written and electronic
Strong leadership and customer relations skills
Detail oriented with outstanding organizational and communication skills
Basic computer skills and computational ability
Knowledge of Windows OS, MS Office, PMS, PBX, Key system and POS
Ability to work independently and self-driven
Strong analytical and issue resolution skills

Job Duties

Ensure efficient guest registration, check out and telephone service
Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure
Maximize hotel revenues through up-sell program and parking revenues with proper ticket accountability and cash handling
Handle guest complaints and requests in a courteous and professional manner with follow through
Monitor and respond to guest satisfaction surveys and comments
Direct and train front office staff including new-hire and ongoing training
Organize breaks and ensure timely and efficient completion of work by front desk and telecommunications staff
Participate in hiring process and assist with performance appraisals
Review daily expected arrivals, VIP reservations, and room availability
Relay important information to front desk agents, telecommunications, next shift supervisor, and Front Desk Manager
Ensure proper staffing levels and daily completion of reports and forms
Adhere to company policies and all assigned duties by manager or supervisor
Assist with guest inquiries and maintain safety and security protocols
Report maintenance problems, safety hazards, accidents, or injuries

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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