Front Desk Supervisor- Renaissance Framingham Hotel & Conference Center
Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Supplemental insurance offerings
Paid Time Off Programs
Employee assistance program
401k plan
Hotel discount travel program
exclusive associate discounts
Training and development programs
Career advancement opportunities
Job Description
The Renaissance Framingham Hotel & Conference Center is a distinguished hotel destination offering a blend of comfort, convenience, and exceptional service to travelers and guests. Located in a thriving community and part of the prestigious Hilton brand family, the Renaissance Framingham Hotel stands as a beacon of hospitality, providing state-of-the-art conference facilities alongside luxurious accommodations. Known for its elegant ambiance and commitment to guest satisfaction, the hotel attracts business and leisure travelers alike, hosting an array of events ranging from corporate meetings to social gatherings. With a deep-rooted reputation for excellence, the Renaissance prides itself on fostering an engaging environment... Show More
Job Requirements
- Two-year college degree or equivalent hospitality experience
- strong leadership
- superior interpersonal and customer service skills
- reliable with the ability to multi-task and work under pressure
- excellent verbal and written communication skills
- intermediate to advanced computer skills
- familiar with common computer software programs
- must be willing to work varied hours including nights, weekends, and holidays
Job Qualifications
- Two-year college degree or equivalent hospitality experience
- strong leadership skills
- superior interpersonal and customer service skills
- reliable with the ability to multi-task and work under pressure
- excellent verbal and written communication skills
- intermediate to advanced computer skills
- familiarity with common computer software programs
Job Duties
- Assist in the interviewing and strong performance supervision of front office associates
- ongoing review of staff to ensure adherence to established policies and procedures
- process check-in and check-out, verify billing, create reservations, and process special requests
- knowledge of hotel property, local attractions to assist guests
- establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
- compliance with federal and state labor laws
- ensure that all complaints regarding service and/or accommodations are investigated and resolved
- monitor budgets and payroll records and review financial transactions to ensure appropriateness
- ongoing analysis of processes for continuous improvement/efficiency
- coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
- identify service issues and trends
- facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
- balance cost controls with exceptional guest service and associate satisfaction
- maintain strict key controls and safety and security standards
- other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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