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Job Overview
Compensation
Hourly
Range $16.50 - $21.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
Shaner Hotels is a renowned hospitality owner-operator and management company recognized for delivering exceptional service and operational excellence within the hotel industry. The company manages a diverse collection of over 65 full-service, select-service, extended-stay, and resort properties across 14 states and four countries, encompassing more than 7,500 rooms. Shaner Hotels partners with leading hospitality brands as well as independent locations to provide a comprehensive suite of services to hotel investors, owners, and brands. These services include hotel development, design and construction, e-commerce solutions, and revenue management, making Shaner Hotels a full service provider poised to support all aspects of hotel... Show More
Job Requirements
- High school diploma or equivalent
- flexibility to work varied shifts including weekends and holidays
- minimum one year experience in a similar front desk role
- supervisory experience preferred
- strong communication skills
- ability to handle guest complaints effectively
- basic knowledge of hotel operations
Job Qualifications
- Minimum one year experience in a similar position
- prior supervisory experience a plus
- ability to satisfactorily communicate with guests, management, and co-workers to their understanding
- high school graduate or equivalent, some college preferred
- bilingual English/Spanish a plus
- knowledge of local activities and attractions appropriate for clientele
Job Duties
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts
- maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures
- handle guest complaints ensuring guest satisfaction
- assist staff with their job functions to ensure optimum service to guests
- monitor and maintain cleanliness, sanitation, and organization of assigned areas
- present guest folios and process payments
- adhere to payment, cash handling and credit policies/procedures
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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