Front Desk Supervisor- Holiday Inn Express- Springfield
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $19.00
Work Schedule
Flexible
Benefits
competitive pay
flexible scheduling
Career Development
Paid Time Off
health benefits
Travel Industry Discounts
Job Description
Holiday Inn Express Springfield is a well-established hotel located in Springfield, Oregon, known for delivering exceptional hospitality services to travelers from around the world. Part of the globally recognized Holiday Inn brand, the hotel emphasizes quality guest experiences, comfort, and convenience with modern accommodations, friendly service, and a welcoming atmosphere. The hotel caters to both business and leisure travelers, offering amenities such as comfortable rooms, meeting spaces, complimentary breakfast, and easy access to local attractions. Holiday Inn Express Springfield prides itself on its professional and courteous team members who uphold the hotel's reputation through excellent customer service and adherence to... Show More
Job Requirements
- High school graduate or G.E.D. equivalent
- prior cash handling experience
- prior customer service experience
- experience working with computers and keyboards
- pass criminal background check
Job Qualifications
- High school graduate or G.E.D. equivalent
- prior cash handling experience necessary
- prior customer service experience necessary
- experience working with computers and operating keyboards
- must pass criminal background check
Job Duties
- Register guests to the proper accommodations upon arrival
- make, change, or cancel guest's reservations at their request
- accommodate guests with any problems or requests they have
- assist in the training and development of new front desk agents
- verify all agents' work and daily drops
- call other hotels in the area for room status
- monitor status of guest count and update information in the computer system as needed
- communicate with other departments to fulfill guest needs
- answer telephones
- maintain keys in secure areas
- attend all mandatory meetings
- report all unsafe conditions immediately
- apply the company handbook and employment and labor laws in a fair and equitable manner
- keep the work area neat and organized
- complete other duties as assigned by manager including cross training
- regular and reliable attendance and punctuality
- treat others with respect and behave in a positive, productive manner encouraging teamwork at all times
Job Qualifications
Experience
Mid Level (3-7 years)