Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
team events
flexible scheduling
Job Description
This job opportunity is with a notable hotel establishment committed to providing exceptional guest experiences and top-tier hospitality services. The hotel industry is highly dynamic, requiring dedicated professionals who excel in managing front office operations to ensure smooth guest interactions. The company values teamwork, efficiency, and meticulous attention to detail, reflecting its reputation for outstanding customer service and ensuring guest satisfaction. As a well-established hotel, it offers a vibrant and fast-paced working environment where employees can grow their hospitality careers by engaging with diverse guests and handling various front office duties.
The role focuses on overseeing and coordinating the dai... Show More
The role focuses on overseeing and coordinating the dai... Show More
Job Requirements
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Enjoy working as and being part of a team that provides great experiences for guests
Job Qualifications
- Experience in front office management or similar supervisory role in the hospitality industry
- Strong knowledge of hotel front office operations and reservation systems such as MICROS
- Excellent communication and interpersonal skills
- Ability to manage and motivate a team effectively
- Problem-solving skills and the ability to remain calm under pressure
- Familiar with guest services and hotel property management software
- High school diploma or equivalent, bachelor’s degree preferred
- Customer service oriented with a friendly and professional demeanor
Job Duties
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
- Accurately check AM and PM discrepancy reports
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
- Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs
Job Location
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