Front Desk Supervisor - Hampton Inn & Suites N. Charleston University Blvd.
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Hampton Inn & Suites N. Charleston University Blvd. is part of the renowned Hilton portfolio, a global leader in the hospitality industry with nearly a century of experience in delivering exceptional guest experiences. Hilton is known for its innovation, quality, and strong commitment to values that foster a positive culture and outstanding service standards. The Hampton Inn & Suites brand embodies this tradition by offering comfortable accommodations, friendly service, and a welcoming environment for both business and leisure travelers. Hilton’s vision to "fill the earth with the light and warmth of hospitality" drives every aspect of their operations, ensuring every... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in hospitality or front desk role
- Ability to manage a team and delegate tasks
- Strong problem-solving skills
- Excellent customer service skills
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Previous experience in a supervisory role within the hospitality industry
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to handle customer complaints effectively
- Knowledge of front desk operations and software
- High school diploma or equivalent
- Flexibility to work various shifts
Job Duties
- Oversees front desk operations
- Provides guest service, guidance and leadership to ensure consistent customer service is provided
- Assigns and instructs team members in details of work
- Monitors lobby traffic to make staffing adjustments accordingly
- Resolves customer complaints
- Trains, supervises, schedules and assists in evaluating staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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