Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive base salary
PTO
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
Employee rates at Springboard Hospitality hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
retention bonuses
Lead Share Program
Associate of the Month/Quarter & Company-wide Associate of the Year Programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a leading third-party hotel management company with over 30 years of experience in transforming lifestyle hotels across the United States, from the tropical islands of Hawaii to the vibrant regions of Florida. Known for its diverse portfolio, Springboard Hospitality manages more than 35 distinctive hotels that emphasize creating authentic and personalized guest experiences. The company prides itself on fostering a culture of innovation, collaboration, and empowerment, drawing together a team made up of independent innovators, savvy storytellers, tech entrepreneurs, and community leaders. This dynamic team approach is instrumental in providing exceptional hospitality services that not only enhance... Show More
Job Requirements
- High School education or equivalent experience
- 1+ years supervisory experience in a hotel or other customer relations position
- Advanced knowledge of computer software including Microsoft Office and Outlook
- Ability to communicate in English
- Ability to handle cash and credit transactions
- Ability to enforce company rules and Standard Operating Procedures (SOPs)
- Ability to work variable schedules including weekends
- Demonstrate knowledge of property safety and security procedures
- Must be service oriented with excellent customer service and sales skills
- Must be able to effectively communicate to guests, management, and coworkers
- Must be energetic and outgoing
- Must possess excellent interpersonal and organizational skills
- Must be able to follow directions with attention to detail, speed, and accuracy
- Must be a team player with ability to work under minimal supervision
- Must be able to multi-task in a fast-paced work environment
- Must be able to understand and work with basic financial information
- Must be able to type 45 wpm
- Must have proficient working knowledge of Microsoft Office and Opera preferred
- Must be able to exercise confidentiality and discretion
Job Qualifications
- High School education or equivalent experience
- 1+ years supervisory experience in a hotel or other customer relations position
- Advanced knowledge of computer software including Microsoft Office and Outlook
- Ability to communicate in English
- Second language desirable
- Ability to achieve positive guest relations and maximize guest satisfaction
- Ability to handle cash and credit transactions
- Ability to enforce all company rules and Standard Operating Procedures (SOPs)
- Knowledge of cash handling and credit transaction procedures
- Ability to work variable schedules including weekends
- Demonstrate a working knowledge of property safety and security procedures
- Service oriented with excellent customer service and sales skills
- Excellent interpersonal and organizational skills
- Ability to follow directions with attention to detail, speed and accuracy
- Ability to multi-task in a fast-paced environment
- Ability to understand and work with basic financial information and solve arithmetic problems
- Typing speed of 45 wpm
- Proficient working knowledge of Microsoft Office and Opera preferred
- Ability to exercise confidentiality and discretion
Job Duties
- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
- Supervise Front Desk Agents, Valet, Bell staff and handle workload during shift
- Complete shift checklists as specified
- Review VIP reservations, amenity orders, and resumes for incoming and in-house guests
- Update the computer system by inputting inventory and non-inventory groups
- Control suites to ensure suites and special blocks are handled correctly
- Communicate with other departments to ensure proper handling of guests and groups
- Maintain contact with Reservation and Sales regarding requests for suites and special accommodations
- Maintain control over rate changes on in-house guests
- Run accurate room status reports in a timely manner and relay information to effected departments
- Update daily group information and monitor future group files
- Print cashiers report and verify balances
- Verify all banks and deposits accordingly
- Answer and follow up on shift correspondence, email and other communications addressed to Front Desk Agents
- Monitor key control to maintain hotel security
- Respond to guest questions regarding the hotel and its facilities
- Remain calm and alert during emergencies or heavy hotel activity
- Train, cross-train, and re-train all Front Desk Personnel as necessary
- Perform special projects and other responsibilities as assigned
- Participate in hotel committees, MOD program and task force assignments
- Assist the Front Office Manager and act in his/her place during absence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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