Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive base salary
PTO
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
employee hotel rates
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
retention bonuses
Lead Share Program
Associate of the Month/Quarter & Company-wide Associate of the Year Programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a leading third-party hotel management company with over 30 years of experience in transforming lifestyle hotels across the United States, from the islands of Hawaii to the tip of Florida. With a diverse portfolio that includes more than 35 unique properties, Springboard Hospitality prides itself on its culture of innovation, inclusivity, and exceptional service. The company is known for nurturing and developing hospitality leaders through intentional culture-building, training, and empowerment. This commitment is reflected in its strong team, low turnover rates, and dedication to delivering memorable guest experiences while driving revenue for its hotel partners. Springboard Hospitality... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of supervisory experience in a hotel or customer service environment
- Proficiency in computer systems including Microsoft Office and Opera
- Strong English communication skills
- Ability to handle cash and credit transactions accurately
- Must be service oriented with excellent customer service skills
- Ability to enforce company policies and standard operating procedures
- Willingness to work variable shifts including weekends and holidays
- Ability to maintain composure under pressure and resolve guest issues effectively
- Strong organizational and multitasking abilities
- Ability to train and lead staff effectively
- Capable of working with minimal supervision
- Must understand basic financial concepts and arithmetic
- Ability to type at least 45 words per minute
- Willingness to travel occasionally for hotel familiarization and related activities
Job Qualifications
- High school education or equivalent experience
- 1+ years supervisory experience in a hotel or other customer relations position
- Advanced knowledge of computer software including Microsoft Office and Outlook
- Ability to communicate in English
- Second language desirable
- Ability to achieve positive guest relations and maximize guest satisfaction
- Ability to handle cash and credit transactions
- Ability to enforce all company rules and standard operating procedures
- Knowledge of cash handling and credit transaction procedures
- Ability to work variable schedules, including weekends
- Demonstrate working knowledge of all property safety and security procedures
- Must be service oriented with excellent customer service and sales skills
- Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
- Must be energetic and outgoing
- Must possess excellent interpersonal and organizational skills
- Must be able to follow directions with attention to detail, speed and accuracy
- Must be a team player with the ability to work under minimal supervision
- Must be able to multi-task in a fast-paced work environment
- Must be able to understand and work with basic financial information and solve basic arithmetic problems
- Must be able to type 45 wpm and input data and access information on the computer
- Must have proficient working knowledge of Microsoft Office and Opera preferred
- Must be able to exercise confidentiality and discretion
Job Duties
- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
- Supervise Front Desk Agents, Valet, Bell staff and handle workload during shift
- Complete shift checklists as specified
- Review VIP reservations, amenity orders, and resumes for incoming and in-house guests
- Update the computer system by inputting inventory and non-inventory groups
- Control suites to ensure suites and special blocks are handled correctly
- Communicate with other departments to ensure proper handling of guests and groups
- Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc.
- Maintain control over rate changes on in-house guests
- Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals
- Update daily group information
- maintain and be familiar with future group files
- Monitor and prepare group requirements and relay necessary information to effected departments and individuals
- Print cashiers report and verify balances
- Verify all banks and deposits accordingly
- Answer and follow up on shift correspondence
- e-mail and other electronic communication addressed to Front Desk Agents
- Monitor key control to maintain hotel security
- Respond to guest questions regarding the hotel
- Know the layout of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues
- Train, cross-train, and re-train (when necessary) all Front Desk Personnel
- Perform special projects and other responsibilities as assigned
- Participate in hotel committees, MOD program and task force assignments
- Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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