Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Benefits
Discounts at Marcus Hotels and Resorts
Discounts at restaurants
Discounts at golf operations
Discounts at spa operations
Movie theater coupons
Career growth opportunities
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Employee assistance program
401k with employer match
Job Description
The Hilton Milwaukee is a premier hotel located in downtown Milwaukee, renowned for its rich history and exceptional hospitality. Originally built in 1927 as the Schroeder Hotel, it has grown to become Milwaukee's largest hotel with 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. The hotel is connected to the newly expanded Baird Center, positioning it as a central hub for travelers and event attendees in the city. Hilton Milwaukee prides itself on continuous innovation, world-class service, upscale amenities, and superior style that distinguishes it as a leader in the hospitality industry. This establishment... Show More
Job Requirements
- High school diploma or GED required
- previous experience in hospitality, reservations, or front desk preferred
- strong customer service skills
- tech-savvy and adaptable
- excellent verbal and written communication skills
- ability to handle money and credit transactions
- problem-solving and interpersonal skills
- organized and detail-oriented
Job Qualifications
- Previous experience in hospitality, reservations, or front desk preferred
- strong customer service background with a guest-focused approach
- tech-savvy and adaptable with ability to quickly learn new systems and software
- proficiency in cloud-based phone systems, communication platforms, and related technology preferred
- fluent in English with excellent verbal and written communication skills
- strong active listening, problem-solving, and interpersonal skills
- clear, pleasant, and professional speaking voice
- positive, customer-oriented attitude with a polished demeanor
- detail-oriented, organized, and committed to delivering outstanding guest service
- high school diploma or GED required
- some college or advanced education preferred
Job Duties
- Supervise front desk staff, reservations, and bell staff as needed
- ensure all daily functions from checklist are completed
- greet guests and check them in and out
- answer phones
- perform manual and computer posting of transactions
- handle money, credit cards, and checks
- issue mail and messages to guests
- resolve guest dissatisfaction
- take reservations
- provide directions and answer guest questions
- enter wake-up calls
- perform additional duties or projects as assigned by Front Office Director
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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