Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive base salary
PTO
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
employee rates at all Springboard Hospitality hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
retention bonuses
Lead Share Program
associate of the month/quarter and company-wide associate of the year programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a distinguished hotel management company with over 30 years of experience in transforming lifestyle hotels across the United States, from the scenic islands of Hawaii to the vibrant tip of Florida. Known for its diverse and innovative team, Springboard Hospitality has built a reputation for delivering memorable hospitality experiences that go above and beyond expectations. The company prides itself on fostering a culture of empowerment, inclusion, and professional growth, making it a preferred employer in the hospitality industry. With a portfolio of more than 35 unique hotels, Springboard Hospitality offers its team members opportunities to explore new... Show More
Job Requirements
- High school education or equivalent experience
- 1+ years supervisory experience in hotel or similar customer service position
- Advanced knowledge of computer software including Microsoft Office and Outlook
- Ability to communicate in English
- Must be service oriented with excellent customer service skills
- Ability to handle cash and credit transactions
- Knowledge of safety and security procedures
- Ability to work variable schedules including weekends
- Must possess excellent interpersonal and organizational skills
- Ability to multitask in fast-paced environment
- Must be able to follow directions with attention to detail and accuracy
- Ability to maintain confidentiality and discretion
- Ability to type 45 words per minute
- Familiarity with Opera software preferred
- Must be energetic and outgoing
- Must be a team player
- Ability to achieve positive guest relations and maximize satisfaction
Job Qualifications
- High school education or equivalent experience
- 1+ years supervisory experience in hotel or customer relations position
- Advanced knowledge of computer software including Microsoft Office and Outlook preferred
- Ability to communicate effectively in English
- Second language desirable
- Strong guest relations and customer service skills
- Ability to handle cash and credit transactions accurately
- Knowledge of company rules and standard operating procedures
- Ability to work variable schedules including weekends
- Knowledge of property safety and security procedures
- Ability to maintain confidentiality and discretion
- Energetic and outgoing personality
- Excellent interpersonal and organizational skills
- Ability to follow instructions with attention to detail, speed, and accuracy
- Team player capable of working under minimal supervision
- Ability to multitask in a fast-paced environment
- Proficient typing speed of 45 wpm
- Familiarity with Opera software preferred
Job Duties
- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
- Supervise Front Desk Agents, Valet, Bell staff and handle workload during shift
- Complete shift checklists as specified
- Review VIP reservations, amenity orders, and resumes for guests
- Update computer system with inventory and group information
- Control suites and special blocks accurately
- Communicate with other departments to ensure guest accommodations
- Maintain control over rate changes for guests
- Run accurate room status reports and relay information
- Monitor and prepare group requirements
- Print cashiers report and verify balances
- Monitor key control and maintain hotel security
- Respond to guest questions regarding the hotel
- Remain calm and alert during emergency or heavy activity
- Train, cross-train, and re-train front desk personnel
- Participate in hotel committees, MOD program and task force assignments
- Assist the Front Office Manager and act in their absence
- Perform special projects and other responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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