Front Desk Supervisor-Embassy Suites Philadelphia Airport

Philadelphia, PA, USA|

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Flexible Schedule

Job Description

This job opening is with a reputable hotel that takes pride in offering exceptional hospitality and memorable guest experiences. As a leader within the front office team, the establishment focuses on delivering outstanding service through a dedicated staff committed to excellence in hospitality. The hotel provides a dynamic work environment where teamwork, communication, and customer satisfaction are highly valued. The hotel aims to maintain high standards in guest relations, efficient operational processes, and a welcoming atmosphere, making it a preferred choice for travelers seeking comfort and convenience.

The role being offered is for a Front Office Manager who wil... Show More

Job Requirements

Ability to calmly work with high demand and or upset guests
High work ethic and self-initiative
May be required to work varying schedules to include nights weekends and holidays
Enjoy working as and being part of a team that provides great experiences for guests

Job Qualifications

Ability to calmly work with high demand and or upset guests
High work ethic and self-initiative
Ability to enjoy working as and being part of a team that provides great experiences for guests

Job Duties

Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and PBX operators
Have complete understanding of front office staff's roles and duties and be able to perform duties at any given time
Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
Accurately check AM and PM discrepancy reports
Communicate with housekeeping and engineering departments regarding guest rooms requests and maintenance requests needs
Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs

Job Location

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