Front Desk Supervisor-Embassy Suites by Hilton Palmdale, CA
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
overtime pay
Employee Discounts
Retirement Plan
Professional development opportunities
flexible schedule
Job Description
Embassy Suites by Hilton Palmdale is a renowned hotel brand known for delivering exceptional guest experiences through its commitment to quality service, premium amenities, and a welcoming atmosphere. As part of the Hilton portfolio, Embassy Suites by Hilton Palmdale upholds the highest standards of hospitality and professionalism, ensuring each guest receives personalized attention and an unforgettable stay. The hotel offers spacious suites, modern facilities, and a dedicated team that strives to exceed guest expectations at every interaction. Located in a vibrant area, it attracts both business travelers and vacationers, catering to a diverse clientele with varying needs and preferences. The... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1-2 years of experience in front desk or hotel guest services
- Prior supervisory or leadership experience preferred
- Strong customer service and communication skills
- Ability to handle multiple tasks in a fast-paced environment
- Knowledge of hotel property management systems, preferably Hilton systems
- Basic math and cash-handling ability
- Flexible availability including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Minimum of 1-2 years of front desk or hotel guest services experience
- Prior supervisory or leadership experience preferred
- Strong customer service, communication, and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficient in hotel property management systems, Hilton systems preferred
- Basic math and cash-handling skills
- Flexible schedule availability, including evenings, weekends, and holidays
Job Duties
- Supervise daily front desk operations during assigned shifts
- Lead, coach, and support Front Desk Agents to ensure high service standards
- Greet guests warmly and ensure a positive arrival and departure experience
- Handle guest concerns, service recovery, and special requests promptly and professionally
- Ensure compliance with Hilton brand standards, policies, and procedures
- Monitor room availability, reservations, and guest requests to maximize guest satisfaction
- Perform shift audits, cash handling, and reconcile front desk transactions accurately
- Assist with scheduling, coverage, and shift handovers
- Train new front desk team members and provide ongoing coaching
- Communicate effectively with Housekeeping, Engineering, Sales, and Management
- Enforce hotel policies, safety procedures, and security protocols
- Prepare reports and relay important shift information to management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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