Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.75 - $21.50
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Uniform allowance
Employee assistance program
Job Description
Our establishment is a distinguished hotel that prides itself on delivering exceptional guest experiences through dedicated customer service and operational excellence. Known for its welcoming ambiance, well-appointed accommodations, and comprehensive amenities, our hotel caters to a diverse clientele ranging from business travelers to vacationers. We emphasize creating a memorable stay by offering personalized service that caters to the unique needs and desires of each guest. Our team is committed to maintaining the highest standards of professionalism and hospitality to ensure that every visitor feels valued and comfortable throughout their stay.
We are currently seeking a motivated and personable Front De... Show More
We are currently seeking a motivated and personable Front De... Show More
Job Requirements
- Previous front desk and customer service experience
- Knowledge of Hilton OnQ system a plus
- Ability to desire to satisfy guest needs in a fast-paced environment
- Ability to communicate clearly and pleasantly in English
- Ability to supervise front desk staff
- Professional appearance
- Knowledge of computer operation
Job Qualifications
- Previous front desk and customer service experience
- Strong customer relation skills with commitment to guest satisfaction
- Ability to supervise front desk agents
- Professional appearance and mannerism
- Knowledge of computer keyboard and printer operation
- Ability to clearly communicate verbally and in writing in English
- Ability to handle upset or angry guests professionally
Job Duties
- Greet guests and visitors in a friendly and professional manner
- Register guests efficiently and accommodate their preferences
- Train and develop front desk agents' knowledge and skills
- Resolve guest issues and respond to special requests with empathy
- Settle guest accounts upon check-out and handle payment processing
- Maintain proper key control and follow security protocols
- Communicate pertinent guest information to relevant departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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