Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Paid holidays
Job Description
This job opportunity is with a reputable hotel known for delivering exceptional guest experiences and maintaining high standards of hospitality. The hotel prides itself on its dedicated team and commitment to excellence in customer service. As a key player in the hospitality industry, this establishment combines modern amenities with a warm and welcoming atmosphere to ensure every guest feels valued and comfortable. The organization seeks to foster a collaborative and professional work environment that supports the growth and development of its staff members. Emphasizing integrity, respect, and teamwork, the hotel has positioned itself as a preferred employer within the region,... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel front office operations
- Proficiency in using the MICROS system
- Strong organizational and multitasking skills
- Excellent customer service skills
- Ability to work under pressure and in a fast-paced environment
- Flexibility to work varying schedules including nights weekends and holidays
Job Qualifications
- Proven experience in front office management or a similar hospitality role
- Strong knowledge of hotel front office procedures and MICROS system
- Excellent communication and interpersonal skills
- Ability to handle high-demand and upset guests calmly
- Demonstrated leadership and team management abilities
- High work ethic and self-initiative
- Flexibility to work varying schedules including nights weekends and holidays
Job Duties
- Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and PBX operators
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
- Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
- Accurately check AM and PM discrepancy reports
- Communicate with Housekeeping and Engineering Departments regarding guest rooms requests and maintenance requests needs
- Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs
Job Location
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