Front Desk Supervisor - DoubleTree by Hilton Abilene Downtown Convention Center
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401K Matching
Paid Time Off
Employee Travel Discounts
team member recognition
Job Description
DoubleTree by Hilton Abilene Downtown Convention Center is a distinguished full-service hotel located in the heart of downtown Abilene, Texas. This newly established property is ideally situated adjacent to the Abilene Convention Center, making it an attractive lodging choice for both business travelers and tourists attending events and conventions. The DoubleTree boasts 200 spacious guest rooms and suites, complemented by 23,000 square feet of versatile banquet and meeting space, designed to accommodate a variety of social gatherings, corporate events, and conventions. Guests can enjoy a diverse culinary experience through three unique food and beverage outlets, including two onsite restaurants, a... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service
- Strong interpersonal and leadership skills
- Availability to work flexible shifts including mornings, evenings, weekends, holidays and some overnight shifts
- Excellent problem-solving abilities
- Ability to work in a fast-paced environment
- Effective communication skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or hospitality supervision preferred
- Strong leadership and communication skills
- Ability to manage a team and handle guest concerns effectively
- Flexibility to work various shifts including weekends and holidays
- Proficiency with hotel management software
- Commitment to Hilton values and customer service excellence
Job Duties
- Oversees front desk operations
- Provides guest service, guidance and leadership to ensure consistent customer service is provided
- Assigns and instructs team members in details of work
- Monitors lobby traffic to make staffing adjustments accordingly
- Resolves customer complaints
- Trains, supervises, schedules and assists in evaluating staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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