Front Desk Supervisor & Accounting Support ("Supervisor de Recepcion y Asistencia en Contabilidad")
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Azul Hospitality is a well-established company known for its commitment to excellence in the hospitality industry. Renowned for its portfolio of hotels dedicated to providing outstanding guest experiences, Azul Hospitality maintains high standards of service, comfort, and professionalism. The company’s hotels aim to combine a welcoming atmosphere, top-notch amenities, and exceptional customer service to ensure every guest feels valued and satisfied during their stay. Emphasizing a culture of teamwork and continuous improvement, Azul Hospitality invests in staff training and development to uphold its brand reputation. It fosters respect, integrity, and hospitality excellence, making it an ideal workplace for professionals passionate... Show More
Job Requirements
- High school diploma or equivalent
- Prior front desk experience
- One to three years supervisory experience preferred
- Ability to speak, read, write and understand English
- Strong communication skills
- Basic computer skills
- Ability to stand and move for up to four hours continuously
- Ability to lift up to 45 lbs
- Ability to push and pull carts up to 250 lbs
- Willingness to work varying schedules
- Must maintain neat, clean and well-groomed appearance
- Regular attendance and punctuality
- Adherence to company safety and security policies
Job Qualifications
- High school diploma or equivalent required
- Bachelor’s degree preferred
- Prior front desk experience required
- One to three years supervisory experience preferred
- Knowledge of loyalty programs, brand standards, and hospitality systems preferred
- Excellent leadership and customer service skills
- Strong communication skills, both verbal and written
- Proficient in basic computer applications including Windows OS, MS Office, PMS, PBX, Key systems, and POS
- Detail oriented with outstanding organizational skills
- Ability to effectively resolve conflicts and collect accurate information
- Self-driven and capable of working independently
- Strong analytical skills and attention to detail
Job Duties
- Ensure efficient guest registration, check out and telephone service
- Observe front desk agents and ensure procedures are followed including public relations, guest handling, proper identification and credit verification
- Maximize hotel revenues through up-sell programs and occupancy strategies
- Handle guest complaints and requests professionally and ensure follow-through
- Monitor and respond to guest satisfaction surveys and comments
- Direct and train front office staff, assist in new hire and ongoing training
- Organize staff breaks and ensure work schedules are followed
- Participate in hiring process and assist with performance appraisals
- Review daily arrivals, VIP reservations, and room availability
- Relay pertinent information to staff and management
- Ensure proper staffing levels and completion of all daily reports and forms
- Coordinate onsite accounting activities and serve as liaison with corporate accounting
- Verify accuracy of daily revenue reports, payroll, accounts payable and receivable
- Maintain accounting records and reconcile vendor statements
- Prepare and review invoices for approval and payment
- Process deposits, reconcile bank statements, and maintain logs for month-end
- Manage billing and payment collection for direct bill accounts and no-shows
- Monitor outstanding balances and generate aging reports
- Oversee payroll records compliance
- Participate in financial review and reporting
- Audit daily revenue reports
- Support tax documentation and reporting
- Assist guests with inquiries and report maintenance or safety issues
- Follow company safety and security policies
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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