Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
HHM Hotels is a distinguished hospitality company recognized for its dedication to delivering exceptional guest experiences across its network of hotels. The company is committed to upholding high standards of quality, service, and sustainability and prides itself on fostering an inclusive work environment that welcomes diverse talents. HHM Hotels operates with strong core values emphasizing people as its greatest capability, hearts that serve, unwavering commitment to excellence, adaptability, and individual ownership of responsibilities. As an equal-opportunity employer, HHM Hotels ensures a workplace free from discrimination based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry,... Show More
Job Requirements
- Associate's or bachelor's degree preferred
- 1 to 3 years of related experience
- ability to stand for extended periods
- capability to lift up to 25 pounds
- flexibility to work varied shifts including holidays and weekends
- strong interpersonal and communication skills
- commitment to following safety and sustainability protocols
Job Qualifications
- Associate's or bachelor's degree preferred
- 1 to 3 years of related hospitality experience
- strong customer service and communication skills
- leadership and team management capabilities
- problem-solving and conflict resolution skills
- knowledge of front desk operations and booking systems
- ability to work flexible schedules including holidays and weekends
Job Duties
- Interview, select, train, schedule, coach, and support associates ensuring compliance with brand and company standards
- resolve guest complaints and concerns through thorough research and effective solutions
- monitor and improve guest satisfaction scores for the department
- engage with guests directly by participating in lobby ambassador activities to build relationships
- oversee front office operations during absence of senior management
- perform bookkeeping duties including balancing accounts and conducting audits
- manage room reservations and confirmations
- promote company marketing and hospitality programs
- greet guests promptly and assign rooms efficiently
- provide welcome folders with relevant guest materials
- handle billing processes, cash transactions, and account closures
- negotiate compromises for guest dissatisfaction including authorizing revenue allowances
- develop actionable plans to address guest service deficiencies
- ensure cleanliness and maintenance of hotel entrance, reception, and public areas
- adhere to sustainability guidelines under HHM's EarthView program
- follow safety protocols including MSDS and OSHA standards
- perform additional management requested duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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