Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive compensation
Paid Time Off
Pay-on-demand services
401(k) savings plan
Comprehensive health benefits
Dental benefits
vision benefits
employee discount
Job Description
River Terrace Inn is a distinguished hotel located alongside the scenic Napa River in Napa, California. Renowned for its luxurious accommodations and serene riverfront ambiance, the inn seamlessly blends modern sophistication with the casual charm that defines California’s wine country experience. Guests enjoy easy access to Napa’s premier shopping destinations, acclaimed tasting rooms, and the famous Oxbow Market, making it an ideal choice for visitors seeking comfort, style, and convenience in one of the country’s top wine regions. River Terrace Inn is part of the Noble House Hotels & Resorts family, a collection celebrated for its commitment to quality hospitality... Show More
Job Requirements
- High school diploma or equivalent
- minimum one year of customer service experience, preferably in hospitality
- strong verbal and written communication skills in English
- ability to work flexible shifts including evenings, weekends, and holidays
- cash handling experience
- proactive leadership and team management skills
- knowledge of property management systems (PMS) is preferred
Job Qualifications
- High school diploma or equivalent
- additional education in hospitality is a plus
- minimum of one year of experience in customer service, preferably in hospitality
- strong communication skills and fluency in English verbal and written
- high energy, a positive attitude, and a commitment to providing exceptional guest service
- proven ability to handle cash transactions accurately and securely
- availability to work evenings, weekends, and holidays
Job Duties
- Lead and manage daily front office operations to ensure guest satisfaction and operational excellence
- communicate clearly and effectively with team members both verbally and in writing
- assign tasks to guest service agents and provide detailed instructions as needed
- observe and coach front desk and bell staff encouraging continuous improvement
- greet guests warmly and manage the check-in/check-out process efficiently
- handle payments including credit card authorizations, cash transactions, and posting charges
- ensure accurate input of guest information and retrieval of messages using the property management system (PMS)
- proactively anticipate guest needs and address requests to enhance their experience
- manage VIP arrivals, ensuring special accommodations and requests are met
- troubleshoot and resolve issues with property management systems or other tools
- monitor the cleanliness and presentation of the front desk area
- act as Manager on Duty (MOD) in the absence of senior management addressing guest concerns and operational needs
- ensure compliance with hotel policies, safety protocols, and emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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