Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive base salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
employee hotel rates
Monthly Cell Phone Stipend
Dry Cleaning Services
Executive Bonus Program
retention bonuses
Lead Share Program
associate recognition programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a leading third-party hotel management company with over 30 years of experience in transforming lifestyle hotels across the United States, from the tropical islands of Hawaii to the warm beaches of Florida. With an impressive portfolio that stretches nationwide, Springboard Hospitality is recognized for its commitment to enhancing the traveler experience through innovative management and personalized guest services. The company stands out for fostering a diverse team comprising independent innovators, tech entrepreneurs, community leaders, and free-thinkers who are passionate about delivering excellence across one of the most varied hotel portfolios in the industry. At Springboard, there is... Show More
Job Requirements
- High school education or equivalent experience
- 1+ years supervisory experience in a hotel or related customer service role
- Proficient in use of computer software including Microsoft Office and Outlook
- Ability to communicate effectively in English
- Ability to handle cash and credit transactions accurately
- Knowledge of hotel safety and security procedures
- Ability to work flexible schedules including weekends
- Strong customer service orientation
- Excellent interpersonal and organizational skills
- Ability to multi-task and work under minimal supervision
- Ability to follow directions with attention to detail and accuracy
- Ability to type at least 45 wpm
- Commitment to confidentiality and discretion
- Willingness to travel occasionally as needed
- Must abide by company payroll policies and associate handbook rules
Job Qualifications
- High school education or equivalent experience
- 1+ years supervisory experience in a hotel or other customer relations position
- Advanced knowledge of computer software including Microsoft Office and Outlook
- Ability to communicate in English, second language desirable
- Strong customer service and sales skills
- Ability to handle cash and credit transactions
- Knowledge of cash handling and credit transaction procedures
- Ability to enforce company rules and SOPs
- Ability to work variable schedules including weekends
- Demonstrate working knowledge of property safety and security procedures
- Excellent interpersonal and organizational skills
- Ability to multi-task in a fast-paced environment
- Ability to type 45 wpm and input data accurately
- Proficient working knowledge of Microsoft Office and Opera is preferred
- Ability to exercise confidentiality and discretion
Job Duties
- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
- Supervise Front Desk Agents, Valet, Bell staff and handle workload during shift
- Review VIP reservations, amenity orders, and resumes for incoming and in-house guests
- Control suites to ensure suites and special blocks are handled correctly
- Communicate with other departments to ensure proper handling of guests and groups
- Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals
- Train, cross-train, and re-train all Front Desk Personnel
- Participate in hotel committees, MOD program and task force assignments
- Perform special projects and other responsibilities as assigned
- Assist the Front Office Manager and act in his/her place during his/her absence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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