Front Desk Supervisor

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Exact $21.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

short-term disability

long-term disability

Job Description

HEI Hotels and Resorts is a renowned hospitality company strategically located at the intersection of I-79 and the Pennsylvania Turnpike. This prime location offers accessibility and convenience for both guests and employees commuting from neighboring states. HEI Hotels and Resorts prides itself on fostering a diverse and inclusive workplace, welcoming applicants from various backgrounds and encouraging candidates who may not meet every single qualification to apply. The company also highly values U.S. military experience, inviting qualified military candidates to explore career opportunities within its growing organization.

The role available is an Assistant Front Office Manager position designed to supp... Show More

Job Requirements

High school diploma or equivalent
One year experience in customer service in hospitality or similar industry
Basic mathematical skills
Ability to use a computer system for data input
Ability to stand and walk for extended periods
Good communication skills
Ability to handle conflict and resolve complaints
Availability to work a regular schedule

Job Qualifications

One year experience in customer service in hospitality or similar industry
Ability to effectively deal with internal and external customers requiring patience, tact and diplomacy
Basic mathematical skills and skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to access and accurately input information using a moderately complex computer system
Ability to stand, walk and continuously perform behind the front desk
Ability to observe and detect signs of emergency situations
Ability to communicate verbally and in writing and prepare complex reports
Ability to establish and maintain effective working relationships with associates, customers and patrons
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences

Job Duties

Communicate effectively both verbally and in writing to provide clear direction to staff
Assign and instruct guest service agents in details of work
Greet guests immediately with a friendly and sincere welcome
Complete the registration process by inputting and retrieving information from a computer system
Promote HEI Hotels and Resorts and brand-specific marketing programs
Verify and imprint credit cards for authorization
Handle cash and balance an assigned house bank
Post charges to guest rooms and house accounts using the computer
Answer the telephone promptly using positive and clear voice
Retrieve and communicate messages to guests
Resolve customer complications and complaints by conducting thorough research
Authorize revenue allowances to remedy problems after other alternatives have been offered
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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