Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
This position is open at a prestigious hotel renowned for its commitment to exceptional guest experiences and superior hospitality services. The organization prides itself on creating a welcoming environment where guests feel valued and comfortable throughout their stay. This hotel stands out for its dedication to high service standards, innovative staff development programs, and a positive work culture that supports career growth and community involvement. As a leader in the hospitality industry, the hotel leverages advanced management systems and a professionally trained team to maintain operational excellence and guest satisfaction.
The role of Front Office Supervisor is essential in ma... Show More
The role of Front Office Supervisor is essential in ma... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a front desk or guest service role
- at least 1-2 years of supervisory experience
- excellent communication and interpersonal skills
- strong problem-solving abilities
- knowledge of hotel management software and reservation systems
- ability to work flexible hours including evenings, weekends and holidays
Job Qualifications
- High school diploma or equivalent
- a bachelor’s degree in hospitality management or related field is preferred
- previous experience in a front desk or guest service role
- at least 1-2 years of supervisory experience
- excellent communication and interpersonal skills
- strong problem-solving abilities
- knowledge of hotel management software and reservation systems
- ability to work flexible hours including evenings, weekends and holidays
Job Duties
- Greet and welcome guests in a friendly and professional manner
- assist guests with check-in and check-out procedures
- handle guest complaints and concerns, ensuring prompt resolution
- coordinate with other hotel departments to fulfill guest requests and special arrangements
- train and supervise front desk agents and other front office staff
- ensure staff adheres to dress code and grooming standards
- address disciplinary issues as needed
- handle difficult or complex guest situations and escalate as necessary
- ensure guest privacy and security protocols are followed
- assist in implementation of effective strategies to minimize guest complaints
- provide ongoing training to front office staff on guest service standards and procedures
- foster a positive and collaborative work environment
- assist in the onboarding and training of new employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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