Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Equal opportunity employer
Training and Development
employee recognition
supportive work environment
Career advancement opportunities
Job Description
Crestline Hotels & Resorts is a distinguished company in the hospitality industry, renowned for providing exceptional lodging experiences across its diverse range of properties. As a prominent hotel and resort operator, Crestline Hotels & Resorts is committed to delivering superior guest services, fostering a welcoming atmosphere, and maintaining high standards of operational excellence. With a firm dedication to employee growth and customer satisfaction, the company emphasizes professionalism, integrity, and collaboration as core values driving its daily operations. Crestline Hotels & Resorts not only provides memorable stays to its patrons but also offers dynamic career opportunities for professionals passionate about hospitality... Show More
Job Requirements
- High school graduate or general education degree (GED)
- Two to three years of supervisory experience preferred, with at least one year experience at the front desk
- Basic computer skills
- Strong communication and interpersonal skills
- Ability to handle guest complaints calmly and effectively
- Ability to work flexible hours, including weekends and holidays
- Professional demeanor and appearance
- Ability to work under pressure and multitask
Job Qualifications
- High school graduate or general education degree (GED)
- Two to three years of supervisory experience preferred, with at least one year experience at the front desk
- Basic computer skills
- Strong communication and interpersonal skills
- Ability to train and lead a team
- Knowledge of hotel procedures and customer service principles
- Ability to handle guest complaints calmly and effectively
Job Duties
- Greet, register, and assign rooms to guests of hotels
- Verify customers' credit and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Keep records of room availability and guests' accounts, manually or using computers
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Plan, schedule or supervise the work of other employees
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's
- Assists in training of new associates and maintains constant training of agents as cashiers
- Ensures all members of the staff are completely familiar with all hotel emergency procedures
- Works with desk agents to balance at end of shift and ensures completion of shift checklist
- Smiles and greets all guests immediately in a gracious and professional manner
- handles all guest questions and problems within empowerment guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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