Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Flexible
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a distinguished hospitality management company with an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. With a focus beyond mere numbers, Ascent Hospitality centers its philosophy on people – its team members and guests alike. The company culture is deeply rooted in delivering memorable experiences and fostering an environment where employees are valued and their contributions make a meaningful impact. Emphasizing collaboration, respect, and a unified purpose, Ascent continually seeks individuals who thrive in team settings and are passionate about elevating hospitality standards. Their leadership team epitomizes dedication to service, clear communication,... Show More
Job Requirements
- High school diploma or equivalent
- minimum one year experience in hospitality or customer service
- basic computer skills
- excellent communication skills
- ability to work flexible shifts
- ability to manage multiple priorities
- ability to work without constant supervision
Job Qualifications
- High school diploma or equivalent required some college or college degree preferred
- a minimum of one year related experience in hotels or customer service preferred
- must be able to work in team environment
- must have one or more years prior guest service experience
- must have basic computer knowledge and excellent written and verbal communication skills
- must have ability to understand, read, write and speak English and communicate with guests and team members of other departments
- must be familiar with operation of office equipment such as copier, printer, facsimile machine, telephone
- must have excellent communication and organizational skills
- must have excellent customer service skills
- must be able to work without constant supervision
- must have ability to work flexible shifts
Job Duties
- Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable
- works side by side with staff to train and model appropriate guest service standards
- responsible for holding staff members accountable for anticipating needs and exceeding guest expectations
- anticipates and responds to guests in a friendly and positive manner
- process check-ins and check-outs, verify billing, create reservations, and process special requests
- assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
- assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction
- assist with interviewing, hiring, coaching, and development of front office associates
- evaluates staff performance and coaches to ensure standards are met
- works in conjunction with manager to deliver discipline/corrective action and make termination decisions
- motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees
- ensures all required training for department employees is completed and training records are maintained
- analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results
- utilizes available resources and adheres to Marriott training policies
- promotes collaboration and positive, professional work environment
- responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs
- follows proper selling techniques and ensures strategies are utilized to maximize room revenues
- monitors room availability, follows restrictions, and all booking policies and procedures
- drives sales and maximizes revenue by up-selling rooms and amenities
- uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy
- attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
- must have high attention to detail, good communication skills and leadership ability
- must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving
- must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines
- adheres to all Marriott standard operating procedures
- conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations
- ensures a clean and safe work environment, and follows all hotel brand procedures for guest/employee incidents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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