Job Overview
Employment Type
Full-time
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Flexible Schedule
Job Description
The hiring establishment is a well-established hotel dedicated to providing exceptional guest services through its Front Desk operations. This hotel values efficiency, professionalism, and customer satisfaction as core elements of its operations, maintaining a reputation for quality hospitality and superior guest experience. As part of a dynamic hospitality environment, the hotel operates with a full-service model that emphasizes guest engagement, operational excellence, and a welcoming atmosphere. It employs a team-oriented approach and continuous training to ensure that staff remain proficient in delivering outstanding service while adhering to company policies and standards. This Front Desk Supervisor role is an integral leadership... Show More
Job Requirements
- High school education or equivalent experience
- 1-2 years supervisory experience in a hotel or other customer relations position
- type a minimum of 35 wpm
- ability to communicate in English
- ability to handle cash and credit transactions
- ability to enforce all company rules and SOPs
- supervisory skills
Job Qualifications
- High school education or equivalent experience
- 1-2 years supervisory experience in a hotel or customer relations position
- ability to communicate in English
- typing speed of minimum 35 wpm
- IBM data entry experience desirable
- ability to achieve positive guest relations and maximize guest satisfaction
- ability to handle cash and credit transactions
- ability to enforce company rules and SOPs
- supervisory skills
Job Duties
- Handle guest check-ins and check-outs efficiently and professionally
- supervise desk clerks and workloads during shifts
- complete shift checklists as specified
- run accurate room status reports and communicate information
- update and maintain daily group information
- monitor and prepare group requirements
- print cashiers report and verify balances
- verify all banks and deposits
- monitor key control to maintain hotel security
- respond to guest questions regarding hotel layout and operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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