Front Desk Supervisor

Glendale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Job Description

Azul Hospitality is a distinguished hotel management company known for its dedication to guest satisfaction, operational excellence, and employee development. With a diverse portfolio of hotels and resorts, Azul Hospitality emphasizes delivering memorable experiences through superior service standards and attention to detail. The company fosters a supportive work environment that encourages growth, professionalism, and collaboration among its team members to ensure each guest feels valued and welcomed. Reliable and efficient guest service is central to Azul Hospitality's mission, and staffing top talent in key operational roles is critical to the company’s continued success in the hospitality industry.

The Front Offi... Show More

Job Requirements

High school diploma or equivalent
prior front desk experience
ability to stand and exert well-paced mobility for up to four hours
able to lift up to 45 lbs
ability to push and pull carts and equipment weighing up to 250 lbs
good communication skills
basic computer literacy
good organizational skills
ability to handle guest inquiries with patience and professionalism
must maintain a neat, clean and well-groomed appearance
regular attendance and punctuality
compliance with company’s safety and operational procedures
flexibility to work varying schedules
willingness to attend all scheduled training sessions and meetings

Job Qualifications

High school diploma or equivalent required
bachelor’s degree preferred
prior front desk experience required
one to three years of supervisory experience preferred
knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred
excellent leadership skills
strong customer relations skills
good communication skills, verbal, written and electronic
detail oriented with outstanding organizational and communication skills
basic computer skills including Windows OS, MS Office, PMS, PBX, key system and POS
strong analytical and issue resolution abilities
ability to work independently and as part of a team

Job Duties

Ensure efficient guest registration, check out and telephone service
observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure
maximize hotel revenues through up-sell program, 95 percent occupancy strategies and parking revenues by ensuring proper ticket accountability and cash handling procedures
ensure guest complaints and requests are handled in a courteous and professional manner and ensure follow through
monitor and respond to guest satisfaction surveys and guest comments
direct and train front office staff
assist in new-hire and on-going training
direct and assist front desk staff and telecommunications in organizing breaks, ensuring all work is completed efficiently and according to schedule
participate in the hiring process of new staff members
assist with preparation of staff member transaction forms, performance appraisals and service forms
review current days expected arrivals and check all VIP and special request reservations
relay all pertinent information to front desk agents, telecommunications, following shift supervisor and front desk manager
ensure proper staffing levels based on hotel demand and ensure all necessary reports and forms are completed daily
be familiar with all company policies and benefits
perform all other duties assigned by manager or supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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