Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
HHM Hotels is a prominent hospitality management company known for delivering exceptional guest experiences across its diverse portfolio of properties. With a strong commitment to quality, sustainability, and guest satisfaction, HHM Hotels operates in various markets, consistently upholding its core values and brand standards. The company is recognized for fostering a dynamic and supportive work environment where employees are encouraged to grow professionally and advance their careers within the organization. HHM Hotels focuses on creating memorable stays for guests through attentive service, innovative practices, and a dedication to operational excellence.
The role of Front Desk Supervisor at HH... Show More
The role of Front Desk Supervisor at HH... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 1 to 3 years of related experience
- Ability to work flexible schedules including holidays and weekends
- Ability to stand for extended periods and perform physical duties including lifting up to 25 pounds
- Strong customer service orientation
- Excellent communication skills
- Ability to manage and coach a team effectively
Job Qualifications
- Associate's or Bachelor's degree preferred
- 1 to 3 years of related experience
- Proven leadership and team management skills
- Strong problem-solving and conflict resolution abilities
- Excellent communication and interpersonal skills
- Knowledge of front office operations and hospitality software
- Ability to promote brand standards and marketing initiatives
- Commitment to sustainability and safety practices
- Capability to handle guest interactions professionally and courteously
Job Duties
- Interview, select, train, schedule, coach, and support associates ensuring adherence to brand and hotel standards
- Resolve guest complaints and concerns by researching and determining effective solutions
- Monitor and work to improve guest satisfaction scores
- Participate in lobby ambassador activities to build guest relationships
- Oversee front office operations in the absence of senior management
- Perform bookkeeping tasks including balancing accounts and conducting audits
- Make and confirm reservations
- Promote Hersha Hospitality and brand-specific marketing programs
- Greet guests upon arrival and manage the registration and room assignment process
- Provide welcome folders containing keys and relevant guest information
- Compute bills, collect payments, handle cash, and make change for guests
- Close out guest accounts and negotiate compromises if necessary
- Create action plans to improve guest service deficiencies
- Ensure public areas are clean and well-maintained
- Follow sustainability practices per the EarthView program
- Adhere to safety standards including MSDS and OSHA
- Perform other management requested duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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