Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Job Description
Hotel Drover is a distinguished Autograph Collection property located in the heart of the historic Fort Worth Stockyards. Inspired by the pioneering spirit of the American West, Hotel Drover pays tribute to the legendary cowboys who once drove cattle across the plains. The hotel prides itself on delivering authentic Texas hospitality, rooted deeply in tradition while offering modern comforts and a unique guest experience that echoes the rich history and culture of Fort Worth. This establishment is renowned for its warm, welcoming atmosphere, where guests are greeted with a tip of the hat and a firm handshake, embodying the genuine... Show More
Job Requirements
- Passion for creating an amazing experience for our guests
- strong prioritization and organization skills
- flexible schedule, able to work evenings, weekends, and holidays
- thoughtful communicator with excellent written and verbal skills
- strong interpersonal and relationship building abilities
- passion for collaboration and providing administrative support
Job Qualifications
- 2-3 years of hotel experience as a front desk agent
- organized and detail-oriented with the ability to be flexible
- ability to handle stressful situations in a calm, professional manner
- good problem-solving skills
- strong computer skills
- Opera PMS experience preferred
- Marriott MGS plus Bonvoy experience preferred
Job Duties
- Embody the shared values of Hotel Drover
- maintain an open line of communication with leadership team
- always maintain a professional and high-quality service-oriented environment with all
- perform or delegate various tasks essential to daily front desk operations
- respond promptly and thoughtfully to guest requests or complaints and take appropriate action and follow up
- contact appropriate departments for resolution and follow up when guest report an issue
- assist with directions and information regarding property and local areas of interest
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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