Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Job Description
Arbor Lodging is a leading hotel investment and management company with an expanding portfolio of hotels located throughout the United States, Mexico, and the Caribbean. Known for being approved managers for major hotel brands such as Marriott, Hilton, Hyatt, and IHG, Arbor Lodging exemplifies excellence in hospitality management and service. The company is committed to an approach centered around proactive and holistic guest services, ensuring every visitor feels genuinely welcomed and well supported at every point of contact. Arbor Lodging fosters a culture that values people, leverages data-driven insights, and is focused on achieving excellent results. This approach helps the... Show More
Job Requirements
- High school diploma or equivalent
- Two years of previous hotel front desk experience
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Experience with Microsoft Office and Opera systems
- Available to work mornings, evenings, weekends, and holidays
- Ability to frequently stand, bend, climb, kneel, and move about the facility
- Ability to carry, lift or pull items up to 50 pounds
Job Qualifications
- High school diploma or equivalent
- Two years of previous hotel front desk experience
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems
- Ability to frequently stand, bend, climb, kneel, and move about the facility
- Ability to carry, lift or pull items weighing up to 50 pounds
- Ability to frequently handle objects and equipment
- Availability to work mornings, evenings, weekends, and holidays
Job Duties
- Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures
- Ensure all staff has the supplies needed to effectively carry out their job functions
- Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
- Responsible for the supervision of the security of cash, credit card transactions, and guest information
- Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
- Work with the hotel's property management system to maximize revenue through occupancy and rate adjustments based on market conditions
- Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
- Respond to guest complaints or concerns in a prompt and professional manner
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Register guests, issue room keys, provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Regularly sell hotel rooms through direct client contact
- Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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