Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
supportive work environment
Job Description
Sunland RV Resorts is a premier RV resort operator with a rich history dating back to 1986. Affiliated with Paydar Properties, the company manages a portfolio of ten properties across California, Florida, and Michigan, collectively offering over 2,500 RV sites. Each resort emphasizes a quality guest experience through site rentals, lot ownership, and eco-cottages, positioning Sunland as a leading brand in the recreational travel industry. The company is committed to advancing the RV resort industry via innovative resort development, strategic partnerships, and exceptional guest services. With a dedicated marketing and production team, Sunland continuously drives growth in revenue, guest engagement,... Show More
Job Requirements
- Associates degree or higher
- Must be available on weekends and holidays
- Minimum travel required for covering shifts and/or events between resorts
- Valid and insurable driver’s license
- Minimum of 3 years customer service, administrative and hospitality experience
- Strong telephone and customer service skills
- Good problem-solving skills
- Professional appearance
- Intermediate to advanced computer skills including Microsoft Office Suite, email, and internet
Job Qualifications
- Associates degree or higher required
- Minimum of 3 years customer service, administrative and hospitality experience
- Strong telephone and customer service skills
- Good problem-solving skills
- Professional appearance
- Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide timely and efficient data entry
- Previous experience using reservation software is a plus
- RV resort office or hotel front desk experience is a plus
- Bi-lingual ability is a plus
Job Duties
- Field incoming web chats and phone calls
- Guide incoming callers through the reservation process
- Up-sell the property with sales scripts and in-depth resort knowledge
- Meet and/or exceed targeted call ratios, occupancy goals, and revenue creation on a daily, weekly and monthly basis
- Work with existing guests to obtain new customers through referral programs
- Support marketing efforts by maintaining mailing lists, responding to inquiries and providing feedback on current promotions
- Maximize sales by extending the stays of customers, up-selling to premier site types, reserving future bookings, and selling cottage/villa vacations
- Greet and establish rapport with guests, field resort comments, suggestions, and complaints
- Check guests in and out for their reservations
- Maximize site revenue and occupancy by booking chart and site status daily
- Assist guests with concierge type services such as directions, restaurant recommendations, and preferred service providers
- Respond to all guest requests, problems, complaints and/or accidents presented at the front desk or through the reservationist in an attentive, courteous and efficient manner and follow up to ensure guest satisfaction
- Collect and post security deposits, rent, or funds for other services
- Make collection calls for site rental payments as directed
- Prepare and distribute resort communications such as rule reminders, violation notices, etc.
- Motivate, coach and counsel all guest services personnel according to standard operating practices
- Develop employee morale and ensure training of guest services personnel
- Assist with planning and coordination of guest events and activities within the resort
- Ability to "Think on your feet" and respond appropriately in a busy environment
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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