Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Voluntary Short-term Disability
voluntary long-term disability
Company paid life insurance
401(k) with Company Match
Paid Time Off
State required sick pay
Paid holidays
hotel discounts
Job Description
Providence Hospitality Partners is a reputable hospitality management company headquartered in Denver, Colorado. Established in 2002, the company has consistently focused on delivering exceptional guest experiences and cultivating a positive and supportive workplace culture for its associates. Providence Hospitality Partners aims to operate hotels that guests desire to stay in, associates aspire to work for, and investors are eager to be part of. Their corporate philosophy centers around teamwork, a strong work ethic, excellent service, and maintaining a healthy work-life balance. With a profound commitment to community wellbeing, Providence Hospitality Partners encourages professional growth by supporting associates in meeting clearly... Show More
Job Requirements
- Bachelor’s degree or equivalent preferred
- Four years of front desk related experience or equivalent
- Ability to stand, walk, bend, and reach continually
- Ability to utilize hand and finger dexterity for keyboard and office equipment
- Ability to lift, push, or carry items up to 25 lbs occasionally
Job Qualifications
- Demonstrated proficiency in supervising and motivating subordinates
- Basic competence in subordinates’ duties and tasks
- Good judgment with ability to make timely and sound decisions
- Ability to speak, read, write, and understand primary language(s) used in the workplace
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Versatility, flexibility, and willingness to work within changing priorities with enthusiasm
- Acute attention to detail
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Excellent customer service skills
- Ability to understand and follow written and verbal instructions
- Professional appearance and demeanor
- Ability to communicate effectively with people at all levels and various backgrounds
Job Duties
- Organizes, directs, and monitors daily activities of front desk agents
- Ensures efficient, friendly, and professional guest registration, check-out, and telephone service
- Establishes procedures, prepares and coordinates schedules, and expedites workflow
- Assists with hiring, training, motivating, and rewarding front desk agents
- Reviews expected arrivals including VIP and special request reservations for accuracy
- Informs staff about daily room availability and guest departures
- Ensures completion of necessary reports and forms daily
- Performs front desk duties such as checking guests in and out, responding to inquiries, and resolving complaints
- Assists guests with dining, entertainment, and transportation reservations
- Monitors and maintains cleanliness and organization of the front desk area
- Maintains thorough knowledge of hotel services, facilities, policies, and local attractions
- Carries out supervisory responsibilities including interviewing, hiring, training, planning work, appraising performance, and resolving personnel issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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