Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $31.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned hotel brand recognized for its commitment to providing exceptional guest experiences through dedicated service and quality accommodations. As a leader in the hospitality industry, Sonesta operates a wide range of hotels, including extended stay, luxury, and full-service properties, delivering comfort and convenience to travelers worldwide. With a focus on innovation and guest satisfaction, Sonesta strives to create memorable stays by integrating modern amenities, attentive customer care, and a welcoming atmosphere. The company culture promotes teamwork, inclusiveness, and professional growth, making it a preferred employer within the hotel sector. Offering competitive wages and comprehensive benefits, Sonesta invests... Show More
Job Requirements
- High School diploma or equivalent
- two years of previous hotel experience
- ability to speak, read, and write fluent English
- will be required to obtain ServSafe certification
- may be required to obtain TIPS certification
- experience with Microsoft Office and Opera systems
- valid driver's license
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- will be required to work mornings, evenings, weekends, and holidays
Job Qualifications
- High School diploma or equivalent
- two years of previous hotel experience
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- other languages beneficial
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems
- valid driver's license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients
- manage according to Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel
- ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures
- ensure all staff has the supplies needed to effectively carry out their job functions
- supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
- responsible for the supervision of the security of cash, credit card transactions, and guest information
- supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
- work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions
- establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
- ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- supervise the daily execution of the Market by ensuring it is stocked and maintained in an orderly and appealing manner
- establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
- respond to guest complaints or concerns in a prompt and professional manner
- promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- register guests, issue room keys, provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
- communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- regularly sell hotel rooms through direct client contact
- ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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