Front Desk Supervisor

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Training and support

Job Description

Winston Hospitality is a reputable hospitality management company specializing in the operation of limited service hotels across various regions. Known for its commitment to excellence and guest satisfaction, Winston Hospitality manages a portfolio of hotels that offer comfortable accommodations and exceptional service to travelers. The company values its people, focusing on employee development and fostering a positive work culture that aligns with industry standards and brand expectations.

The Front Office Manager role at Winston Hospitality is a pivotal position responsible for overseeing all front office operations to ensure profitability, control costs, maximize revenue, and uphold service quality standards lea... Show More

Job Requirements

High school diploma or equivalent
experience in hotel front office or related hospitality role
knowledge of hotel operating departments
proficiency with hotel computer systems
strong financial and supervisory skills
excellent communication abilities
ability to work varying shifts including nights and weekends
willingness to relocate within the hospitality network
physical ability to perform inspections and move throughout guest floors
CPR certification and/or first aid training preferred

Job Qualifications

Thorough knowledge of all operating departments including rooms, front office, housekeeping, engineering, accounting, sales, and food and beverage in limited service hotel operations
considerable knowledge of computer systems for guest registration, reservations, and reporting
above average financial comprehension
supervisory skills proficient in task accomplishment
ability to develop subordinates for advancement
ability to effectively deal with internal and external customers using patience, tact, and diplomacy
well-groomed in uniform or business attire
trained in CPR certification and/or first aid training preferred

Job Duties

Ensures complete guest satisfaction
achieves financial goals
drives the revenue management process
manage and motivate all front office personnel including staffing, training, discipline, scheduling and monitoring performance
checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget
communicates with guests and employees verbally and in writing
organize, conduct and/or attend meetings to disseminate information
implement and monitor corporate marketing initiatives
investigate guest complaints
participate and/or steer the hotel Safety Committee
ensure quality standards and services are maintained
provide assistance and instruction to employees and make routine hiring decisions
manages guest service relations, training, and guest response processes
communicate daily with management and department heads
assist in sales calls as part of hotel sales effort
work all shifts including varying schedules
relocate within Winston Hospitality for future growth
ensure security for hotel customers, employees, and property
remain current on business trends and local activities
enforce established policies and procedures
assist in check-in/check-out of guests
perform room inspections
assist in operational audits and develop corrective action plans
practice the Winston Hospitality culture and ensure its implementation
support hotel’s training efforts
monitor guest scores and focus on product improvement

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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