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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Disability insurance
401(k) matching
Tuition Reimbursement
Opportunities for advancement
Vision Insurance
Life insurance
Job Description
Concord Hospitality is a prominent hotel management company dedicated to delivering exceptional hospitality experiences across a diverse portfolio of hotels. Renowned for its commitment to quality, integrity, community, profitability, and fun, Concord Hospitality fosters a supportive and inclusive work environment that prioritizes the growth and development of its associates. The company champions an 'Associate First' culture, which underscores its investment in employee training and career advancement opportunities. Known for maintaining high brand standards and focusing on guest satisfaction, Concord Hospitality operates numerous well-regarded hotels where each team member plays a vital role in creating memorable stays for guests. This dynamic... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or supervisory roles preferred
- Strong leadership skills
- Excellent communication abilities
- Ability to multitask effectively
- Detail-oriented and organized
- Availability to work varied shifts including evenings, weekends, and holidays
- Dedication to guest satisfaction and service excellence
Job Qualifications
- High school diploma or equivalent required
- Hospitality or supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Commitment to delivering outstanding guest service
Job Duties
- Provide the highest quality of service to guests at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages with professionalism and accuracy
- Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
- Take reservations and manage room blocks and special requests
- Answer switchboard calls following proper telephone etiquette standards
- Monitor room availability and assist AGM/GM with yield management and restrictions
- Handle guest safe deposits per established procedures
- Keep the lobby and desk area clean and presentable
- Maintain thorough knowledge of emergency and security procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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