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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Hersha Hospitality Management is a leading hotel management company renowned for its commitment to excellence and sustainability within the hospitality industry. With a portfolio that includes upscale hotels and premium brands, Hersha Hospitality Management focuses on delivering exceptional guest experiences through personalized service, operational efficiency, and innovative practices. The company fosters a collaborative and inclusive work culture that promotes growth, diversity, and professional development, reflecting its core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, Own It. Hersha Hospitality Management not only prioritizes guest satisfaction but also emphasizes environmental responsibility through its EarthView sustainability program, demonstrating... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years of related experience
- Ability to work varying shifts including weekends and holidays
- Capacity to stand for extended periods and perform physical tasks such as lifting up to 25 pounds, bending, stooping, kneeling, or crouching
- Strong organizational and multitasking abilities
- Effective interpersonal and communication skills
- Commitment to safety and sustainability practices
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years of related experience
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proven problem-solving and conflict resolution skills
- Knowledge of hotel front desk operations and reservation systems
- Familiarity with bookkeeping and cash handling
- Commitment to customer service excellence and brand standards
Job Duties
- Interview, select, train, schedule, coach, and support associates ensuring performance in accordance with brand or hotel standards
- Resolve guest complaints and concerns through thorough research and effective solutions
- Monitor and improve guest satisfaction scores
- Participate in lobby ambassador activities to engage guests and build relationships
- Oversee front office operations in absence of Front Office Manager or Assistant General Manager
- Perform bookkeeping activities including balancing accounts and conducting audits
- Make and confirm reservations
- Greet guests immediately upon arrival and assign rooms
- Provide welcome folders with keys, certificates, coupons, and refreshment center keys
- Compute bills, collect payments, handle cash, and make change
- Close out guest accounts at check out and negotiate compromises when necessary
- Create specific, measurable, achievable, realistic, and timely action plans to address guest service deficiencies
- Ensure hotel entrances, reception, and public areas are clean and well maintained
- Follow sustainability guidelines and EarthView program practices
- Practice safe work habits, wear protective safety equipment and adhere to MSDS and OSHA standards
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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