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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.00
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Night Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a leading hospitality company known for its fully integrated approach to hotel and resort management, delivering exceptional guest experiences across its diverse portfolio of properties. Committed to fostering a diverse and inclusive workplace, Driftwood Hospitality Management empowers its associates to take initiative, be proactive, and contribute meaningfully to the success of their properties. The company prioritizes excellence, client service, and a quality work environment, supported by well-defined strategies and a talented team. As a reputable name in hospitality, Driftwood ensures consistent high standards by promoting teamwork, safety, and career growth opportunities within its establishments.
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Job Requirements
- Ability to stand and move throughout front office continuously performing essential job functions
- Standing 95% of shift
- Lifting up to 25 pounds maximum
- Occasional twisting, bending, stooping, reaching, standing, walking
- Frequent talking, hearing, seeing and smiling
Job Qualifications
- Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities
- High school diploma preferred
- Ability to effectively deal with internal and external customers requiring patience, tact and diplomacy
- Two years combined prior front desk and supervisor experience
- Considerable skill in the use of a calculator and moderately complex mathematical calculations
- Ability to read, listen and communicate effectively in English both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
Job Duties
- Communicate effectively both verbally and in writing to provide clear direction to staff
- Assign and instruct front desk clerks in details of work
- Observe performance and encourage improvement
- Greet guests immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions
- Promptly complete registration process by inputting and retrieving information from a computer system, confirm pertinent information including number of guests and room rates
- Make appropriate selection of rooms based on guest needs
- Code electronic keys
- Provide welcome folders containing room keys, certificates, and coupons as appropriate
- Close out guest accounts at time of check out
- Negotiate compromises for guest dissatisfaction, including authorizing revenue allowance
- Verify and imprint credit cards for authorization using electronic acceptance methods
- Handle cash, make changes and balance assigned house bank
- Accept and record vouchers, travelers' checks, and other forms of payment
- Perform accurate, moderately complex arithmetic functions using a calculator
- Post charges to guest rooms and house accounts using the computer
- Promptly answer the telephone using positive and clear English language
- Input and retrieve messages
- Retrieve mail, small packages, and facsimiles for customers
- Remain calm and alert during emergency situations and/or heavy hotel activity
- Serve as a role model for clerks and other employees
- Resolve customer complaints by conducting thorough research and implementing effective solutions
- Make decisions and take action based on judgment
- Manage Third Party Internet billing and arrivals
- Prepare group arrivals and pre-arrival packets
- Anticipate flow of arrivals and ensure smooth check in/out
- Train new agents in daily duties and cash handling procedures
- Ensure compliance with all brand standards
- Monitor and track time and attendance of associates
- Reinforce attendance policy and recommend discipline procedures
- Take actions to ensure high Associate Satisfaction scores
- Perform duties on all shifts including Night Audit and PBX
- Serve as Manager on Duty in absence of Front Office Manager
- Turn in all lost and found items and guest room keys
- Adhere to all company policies and procedures
- Follow safety and security procedures and rules
- Know and implement fire prevention and emergency procedures
- Utilize protective equipment
- Report unsafe conditions, accidents, injuries, and property damage
- Maintain a neat, clean, and well groomed appearance
- Assist other Front Desk Personnel when needed
- Perform related duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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