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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $21.60
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) program with company match
Tuition Assistance
discounted room rates at Concord-managed hotels
Training
Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hospitality company known for its commitment to excellence in the lodging and hotel industry. With a strong presence across multiple locations, Concord focuses on delivering unparalleled guest experiences through quality service, integrity, a sense of community, profitability, and fun. The company prides itself on fostering an "Associate First" culture that promotes growth, balance, and diversity among its workforce. As an equal opportunity employer, Concord Hospitality aims to create a great workplace for all employees by investing in training, development, and career advancement opportunities at all levels.
The role of Front Desk Supervisor at Concord H... Show More
The role of Front Desk Supervisor at Concord H... Show More
Job Requirements
- High school diploma or equivalent
- Hospitality or supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Commitment to delivering outstanding guest service
Job Qualifications
- High school diploma or equivalent required
- Hospitality or supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Commitment to delivering outstanding guest service
Job Duties
- Provide the highest quality of service to guests at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages with professionalism and accuracy
- Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
- Take reservations and manage room blocks and special requests
- Answer switchboard calls following proper telephone etiquette standards
- Monitor room availability and assist AGM/GM with yield management and restrictions
- Handle guest safe deposits per established procedures
- Keep the lobby and desk area clean and presentable
- Maintain thorough knowledge of emergency and security procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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