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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) program with company match
Tuition Assistance
discounted room rates
Training opportunities
development opportunities
Career advancement opportunities
Job Description
Concord Hospitality is a prominent hotel management company known for its dedication to quality, integrity, community, and profitability while fostering a fun work environment. As a company that values its associates, Concord invests heavily in training and development opportunities at all organizational levels and cultivates an Associate First culture. The company is an equal opportunity employer committed to diversity and inclusion, continually striving to be a Great Place to Work for All. With a strong focus on delivering exceptional guest experiences, Concord Hospitality operates numerous hotels where service standards and brand integrity are upheld to the highest degree.
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Job Requirements
- High school diploma or equivalent
- Hospitality or supervisory experience preferred
- Strong leadership skills
- Excellent communication skills
- Ability to multitask
- Detail-oriented
- Flexibility to work varied shifts including evenings, weekends, and holidays
- Commitment to outstanding guest service
Job Qualifications
- High school diploma or equivalent required
- Hospitality or supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Commitment to delivering outstanding guest service
Job Duties
- Provide the highest quality of service to guests at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages with professionalism and accuracy
- Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
- Take reservations and manage room blocks and special requests
- Answer switchboard calls following proper telephone etiquette standards
- Monitor room availability and assist AGM/GM with yield management and restrictions
- Handle guest safe deposits per established procedures
- Keep the lobby and desk area clean and presentable
- Maintain thorough knowledge of emergency and security procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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